Executive, Social Customer Care Executive, Social Customer Care …

Hong Leong Bank Berhad
in Kuala Lumpur, Federal Territory, Malaysien
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Hong Leong Bank Berhad
in Kuala Lumpur, Federal Territory, Malaysien
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Executive, Social Customer Care
Job Summary
Close monitoring of Corporate Social sites and engagement with customers.

Key Responsibilities
  • Monitor sites for customer service opportunities and initiate conversations on Corporate Social Sites
  • Work close with Product Owners - managing customer inquiries on their posting in the Corporate Social Sites
  • Engaging with customers - replying to inquiries, feedback and complaints raised on Corporate Social Sites
  • Execute first level investigations and provide accurate solutions to customers
  • Liaising with internal departments to provide best solutions to complaints raised by customers
  • Ensure quality in solutions to customers for a better Customer Experience
  • Team player.
  • Supportive
  • Responsible for operational cost and protecting the brand in every actions taken to accomplish task.
  • Reinforce quality improvement in daily work management.
Jobholder Requirements
• Minimum Diploma/Degree Holder, SPM / STPM with relevant work experience.•
Experience
• 1 to 3 years' experience of relevant working experience as Executive, Customer Relationship.
Special Skills
• Able to work on shift (shift allowance provided), flexible, committed and ability to multi task
• Display good sense of responsibility and urgency on work
• Excellent written and spoken English.
• Highly motivated, matured, committed individual and customer centric.
• Resourceful, proactive and able to work under pressure and minimum supervision
• Knowledge in Social Media
• Basic PC knowledge, with the ability to quickly adapt to new software applications.
• Fast leaner and able to adopt stressful environment and fast moving work atmosphere.
Close
Loading...