Fraud Analyst Fraud Analyst …

OCBC Bank (Malaysia) Berhad
in Kuala Lumpur, Federal Territory, Malaysien
Festanstellung, Vollzeit
Letzte Bewerbung, 16 Sep 20
Competitive
OCBC Bank (Malaysia) Berhad
in Kuala Lumpur, Federal Territory, Malaysien
Festanstellung, Vollzeit
Letzte Bewerbung, 16 Sep 20
Competitive
Fraud Analyst

      • Perform outbound calling to cardholder to confirm transactions or dispute handling
      • To handle blocking/ uplifting of blocked cards and perform card replacement
      • To conduct investigation on dispute cases and follow ups on unauthorized transactions from end to end
      • Work closely with Card Ops, SG counterpart and Contact Centre on customer dispute issues
      • Perform report checking
      • Any other ad-hoc tasks that may be required due to Fraud Changing Environment
      • Able to handle complaints and provide solutions to customers relating to fraud
      • Ensure compliance for internal and external guidelines


    Qualifications



    • Degree holder
    • Positive attitude, self-motivated and able to work with minimal supervision as well as the occasional long hours
    • Team player, able to communicate effectively with good interpersonal skills
    • Able to meet tight deadlines and volume
    • Strong written communication skills, including the ability to handle complaints
    • High personal integrity
    • Good analytical skill


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