Infrastructure Specialist Infrastructure Specialist …

Cognizant
in Kuala Lumpur, Federal Territory, Malaysien
Festanstellung, Vollzeit
Letzte Bewerbung, 12 Jan 22
Competitive
Cognizant
in Kuala Lumpur, Federal Territory, Malaysien
Festanstellung, Vollzeit
Letzte Bewerbung, 12 Jan 22
Competitive
Infrastructure Specialist
Job Description
  • Provide professional support on day-to-day operations and maintain high availability and robust resilience of our AS/400 infrastructural platform.
  • Play the role of AS/400 SME to engage and contribute on various project activities which aims to provide better services to our users and clients.
KEY OF RESPONSIBILITY
Project Management Support (Internal/External)
    • Provide scoping support for customer requests
    • Perform service request management (through SILVA system) for the team
    • Provide support on project deployment
    • Provide support on security related queries
Operations
  • Follow up on open incidents and problems until resolution
  • Monitor the replication tool (Metro-Mirror, MIMIX) in term of performance and availability
  • Perform AS/400 backup monitoring and related troubleshooting
  • Perform OS and software tool upgrades/patching to ensure quality of service
  • Execute standard procedures in support of the business
  • Support infrastructural decommission planning and review
  • Perform resource alignment with Operations team
  • Provide support on any change request management matters for AS/400
  • Coordinate with Operations team for request follow-ups, tasks confirmation and alike
PROFILE / REQUIREMENTS
  • 5+ years of solid experience on IBM iSeries operating commands that include backup and restore, operations and trouble shooting
  • Any Degree/Diploma (from reputed institution)
  • Good command in written and spoken English
  • Knowledgeable on AFP (Advanced Function Printers) and IPDS printing functions
  • Assist on configuration and troubleshooting virtual access issues
  • Be experienced on data processing equipment and peripheral devices such as printers, copiers and handheld device
  • Be able to work flexible hours as required by assigned projects and on-call support
  • Maintain cooperative working relationship and promoting teamwork
  • Perform related duties as assigned
SKILLS
Technical Skills and Capabilities
  • Familiarity with ITIL process
  • Knowledge of IBM iSeries Hardware and OS including High Availability, Metro Mirror, and MIMIX basic administration
  • Knowledge of AS400 networked systems, access and procedures
  • Knowledge of Middleware for iSeries including MQ, UDM, file transfer
  • Knowledgeable in Performance analysis with iNavigator and iDoctor
  • Knowledge of computer technology and equipment including PC/Laptop, printers, network and wireless devices
Behavioral Skills and Capabilities
      • Focus on Customer - Demonstrating availability, attentiveness and reliability to external / internal customers, building trusting and constructive relationships with them. Listening to their needs and seeking their feedback. Striving to anticipate market trends and to deliver products and services that exceed - and possibly shape - customers' expectations
      • Share to Succeed - Being available, attentive and reliable with peers and colleagues. Encouraging and contributing to the sharing of information, knowledge and best practices. Addressing and resolving conflict in a way that ensures mutually satisfying outcomes
      • Result Orientation - Making and meeting commitments. Facing reality with courage and raising the bar for self and others. Ensuring objectives are ambitious, demonstrating a sense of urgency, and redirecting efforts if necessary.
      • Living thru AXA Values - Promoting and demonstrating the AXA values of Professionalism, Innovation, Pragmatism, Team Spirit, Integrity

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