Process Executive / Senior Process Executive - Thai Process Executive / Senior Process Executive -  …

Cognizant
in Kuala Lumpur, Federal Territory, Malaysien
Festanstellung, Vollzeit, Hybrid
Seien Sie der erste Bewerber
Competitive
Cognizant
in Kuala Lumpur, Federal Territory, Malaysien
Festanstellung, Vollzeit, Hybrid
Seien Sie der erste Bewerber
Competitive
Process Executive / Senior Process Executive - Thai
Job Description:
  • SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
  • Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability
  • Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan
  • Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction
  • Process Reengineering: Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis
  • Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat
  • Knowledge Management: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.

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