Wealth Solutions and System Manager

  • Competitive
  • Kuala Lumpur, Federal Territory, Malaysien
  • Festanstellung, Vollzeit
  • OCBC Bank (Malaysia) Berhad
  • 22 Apr 19

Wealth Solutions and System Manager

  • Manage and execute initiatives aim to deliver improved customer experience and business performance
This will include:
  • Gathering, analyzing and synthesizing business requirements in order to define the problem statement and opportunity
  • Work with business stakeholders to define detailed systems and process requirements
  • Proactively identify process inefficiencies and recommend improvements
  • Improve and innovate customer interactions / experiences across digital and physical touch points which involves research, analysis, ideation, prototyping, testing, deploying and troubleshooting applications and business solutions
  • Interact with all levels of management, including senior-level decision makers and conduct qualitative and quantitative analyses in support of solution development
  • Monitoring the overall project progress and deliverables in meeting targets and deadlines.
  • Support in change management of new processes into the business teams which includes items such as communications, training, support plan and user documentation


Qualifications
We are looking for candidates who;
  • Have strong system / business process skills and be able to articulate solutions to business units and IT stakeholders
  • Good team player who possesses strong project management, analytical excellent communication and interpersonal skills
  • Able to work independently without much supervisions a well as a team player when required