Senior Process Executive-Voice
Job Description (Language required: Japanese (native/ local) / Vietnamese language
- Verify and review information as per policy and guidelines.
- Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
- Gather information via outbound calls to businesses
- Work with high profile tech/ evolving AI
- Ability to handle multiple tasks simultaneously
- Ability to work with a high degree of accuracy (great attention to detail / content review)
- Ability to work in a fast paced environment with minimal supervision
- Great interpersonal and communication skills
- Excellent attendance record
- Excellent timekeeping
- Possess the ability to work in a team environment as well as independently
- Sense of ownership and pride in your performance and its impact on the team.
- Experience in data analysis and reports (not mandatory)
- Have an extensive exposure to customer service (not mandatory)