IT Support Engineer
CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. We're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
To learn more about what a career at CME Group can offer you, visit us at www.wherefuturesaremade.com .
TriOptima is a world-leading financial service provider that helps banks and institutions manage their OTC derivative contracts. Their products have, in total, freed up significant amounts of capital in the financial market and contributed to the reduction of both individual banks' risks and systemic risk in the market. The head office is based in Stockholm, where central functions and service management are located. The company also has offices in the financial worlds metropolis'; London, New York, Singapore and Tokyo. Their customers are mainly international investment banks and other financial players.
The company was founded as a start-up in Stockholm and today has about 160 employees at the Stockholm office and about 270 employees globally.
The office space is modern, spacious and designed for social interactions and their rooftop terrace makes for scenic lunches in the summertime, right in the middle of Stockholm. TriOptima will provide you with equipment for remote work and always encourage a healthy work-life balance. They believe their colleagues are fantastic and the most important part of them and their culture. They strive to make this a place where everyone feels like they have a place, can grow and have fun while doing something valuable.
In the position as IT-support specialist at TriOptima, you have a great opportunity to influence and immediately take responsibility. You are an important part of the nine persons internal IT team where you continuously handle matters from internal users at a 1st/2nd-line level. You solve cases through Jira, email, chat, phone and face-to-face. The problems can be everything from user management in AD, software applications in Windows 10/Mac, internal application support (i.e Jira, Confluence, Office) hardware, peripherals, IT orders and equipment management. At TriOptima you have the chance to evolve in the long run and get the opportunity to advance, learn and develop skills in what you are interested in and are beneficial to the department and company. They are strong believers in continues learning and continues development; both technology and way of working-wise. Self-drive, accountability, structure and communication are key aspects of the role.
In the long run, travel is included in the role where you get the opportunity to work in the London office and support internal users. Other trips to major international cities around the world may also occur.
Utbildning, erfarenhet och personliga egenskaper
• Completed upper secondary education, with advantage in IT/ Technology
• Previous experience of a similar role, such as IT support or support technician
• Fluent in English, speaking and writing
To thrive in this position, you have a strong drive to evolve in the IT-area. You are motivated by learning new things and take initiative to develop the department further. You can work independently, and your way of working is characterized by a service-oriented attitude. You work proactively and are driven by solving problems while being structured and thorough to ensure a secure IT environment. Furthermore, you want it to be right rather than that it is done quickly and with lower quality. We also attach great importance to soft values such as helpful, positive and pragmatic. If you also are a person who thrives in a competent environment characterized by IT, you will thrive in this role.