IT Level 1 Operations lead for ITS Execution and Agency Products IT Level 1 Operations lead for ITS Execution and  …

Credit Suisse
in Zürich, Zürich, Schweiz
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Credit Suisse
in Zürich, Zürich, Schweiz
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Credit Suisse
See job description for details
We Offer
This role will be primarily responsible for supporting our Electronic Trading flows. You will be part our team providing day-to-day User and Technical Support across Credit Suisse's Electronic Trading business.

This is an excellent opportunity to further a career in technology through a challenging role as part of our team responsible for supporting critical business flows and software. Key tasks include:
  • In this position you build and maintain positive relationships with our key partners particularly with the business users and application development to provide a single point of contact for IT issues in this space

  • You investigate current issues in order to provide our business with solutions or workarounds to minimise business impact and especially external client impact

  • You coordinate with other Credit Suisse IT teams to resolve complex issues across systems owned by different departments

  • You are responsible for root cause analysis to ensure issues are permanently fixed in order to improve the quality of our platform and the user/client experience

  • You lead major incident resolution to ensure that incidents which may have an adverse impact are appropriately resolved

  • Last but not least you drive improvements across software applications including monitoring and automation


You Offer

  • Bachelor (or higher) degree in Science, an equivalent education or equivalent experience

  • You have experience of working as a Senior Support team member in a complex heterogeneous IT infrastructure environment, in a high pressure, demanding area such as Banking

  • Technical skill on Unix (e.g. handling files, searching logs, checking processes), Databases / SQL (Oracle / Sybase / Microsoft SQL) and Windows Server will help you to succeed in your role

  • You have excellent analytical skills which are demonstrated through education or career experience

  • Experience with Financial Information eXchange Protocols are an advantage

  • You have strong listening & spoken communication skills in English (German is a plus) and strong client facing skills

*LI-CSJOB*
Mr. L. Anselment would be happy to receive your application.
Please apply via our Career Portal.

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