Onboarding Specialist

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.

In 2022, we were awarded Best Employer of the Year and Payments Tech of the Year by Asia Fintech Awards, ranked #1 on LinkedIn's 2022 Top Startups list and were listed on YC Top Companies 2022. In 2023, we ranked Top 10 on The Straits Times Fastest-Growing Companies.

You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don't take NO for an answer.

We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the fintech space.

ABOUT THE ROLE

Our customers are our #1 priority. We want to make sure they are taken care of from sign up to activation, and everything in between. You'll be responsible for onboarding new clients, making them ready to use the platform, and support them during their first weeks as a user.

• Onboard customers from the moment they sign-up until their first transaction. Help them go through sign up, account verification, account setup, explain how Aspire works, and pitch how it can add value to their business.
• Make their onboarding experience delightful and make each touchpoint with Aspire a great moment for them
• Be the voice of the customer internally, and lead cross-functional projects to rally all teams around improvements for Aspire to serve them better. Work closely with relevant internal stakeholders (kyc, compliance, product, marketing, etc) to facilitate onboarding customers.
• Own the early-lifecycle engagement metrics for startup customers: conversion, engagement, customer NPS, etc.
• Design onboarding experiences together with the team, from ideation to execution.
• Think of ways to automate onboarding processes, without sacrificing customer experience

YOUR PROFILE

• You have done it before - Min. 2-3 years work experience in onboarding, customer success or a similar role, preferably in a reputable and international SaaS company or startup.
• You are resourceful - You may have never faced a problem before, but you will find a solution. You take initiative and are proactive.
• You are hungry and have the spirit of a warrior - You have a positive attitude, you are self-motivated, hands-on, and ready to learn. The startup life is not always the easiest, but at least you make it fun.
• You are customer-obsessed - Putting yourself in the shoes of the customer comes naturally to you. The customer comes first, not your colleagues, or yourself. You will do right by the customer.
• You're curious. You're not just there to demo; but to understand customer needs to suggest solutions.
• You have strong communication skills - You can communicate very well on the phone and in writing, with internal and external stakeholders. You listen actively, and your communication is clear, concise and professional.
• You think big - You are used to taking the initiative, to pushing the boundaries further and to always learning and growing your skillset.

Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .