Payments Processing and Control

Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.

We Offer
This key manager role in Global Operations requires the management and oversight of the Client Instruction Management (CIM) team which provide critical payment processing and client verification activities for Private Banking. Timely and accurate handling of outgoing and incoming funds transfers in conjunction with driving digital automation are key deliveries for the Client Instruction Manager. This is a AVP role in Singapore with the following objectives:
• To follow all relevant statutory, regulatory and Credit Suisse directives, regulations and policies
• To manage all incoming issues and partner concerns related to day-to-day instruction handling in a timely, accurate and customer friendly manner and achieve high service levels
• Driving Digital Change
• Build and encourage a digital change culture in the team
• Implement improved processes with a focus on digital straight through processing solutions.
• Participation and collaboration across Front-to-Back projects
• Support testing new applications
• Responsible for Audit, Monitoring & Testing, SOX, QAR and all risk and controls related review and exercise
• Strong people leadership skills that ensure the team is motivated, engaged and developed.
Your future colleagues

You will work very closely with internal partners from Investment Banking and Private Banking including Securities Services, Cash Management, Cash Settlements, Front Office, Market / Location Business Managers, Processing Team, Audits M&T and IT.
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global cultural values.

You Offer

N/A - pending TWWW agreement

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.