Für Recruiter

Account and Service Manager (Claims) (ID: 561016)

PERSOLKELLY Singapore Pte Ltd
Singapur
Gepostet vor 1 Tag Permanent 72k - 80k
F
Gepostet von
Firdaus Ellias
Recruiter
Hiring company is a MNC esteemed reinsurance company that manages and reinsures international private healthcare products across Asia. This role is fully responsible for the oversight and management of the servicing and claiming aspects of the organisation’s product portfolio in Singapore and other Asian countries. The job holder will own, oversee and manage the quality of delivery of all service related functions – claims quality, claims decisions, customer service delivery and healthcare network providers.

Responsibilities

 

  1. Control, manage and oversee claims and customer services delivery for the organisation’s products distributed and serviced in Singapore and other Asian markets ensuring all contracted service levels and KPI’s are met
  2. Manage all Governance Meetings with the Service Partner and companies
  3. Manage complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
  4. Prepare monthly reports for the performance of each of the key markets in the portfolio
  5. Update Brokers and Agents on any enquiries received regarding claims
  6. Carry out regular reviews of all pending claims cases and ensure process improvements are put in place
  7. Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates
  8. Support and where necessary, manage Agent and Broker meetings
  9. Act as the key point in Singapore for all new product launches, projects and on-boarding of new customer groups
  10. Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
  11. Adjudicate claims and provide guidance on claims assessment to the Service Partner
  12. Ensure claims are managed within 24 hours of receipt; provide approval and decline decisions in accordance with policy wording; provide additional guidance where more information is required
  13. Work closely with the Service Partner to assist in delivering customer service standards in line with their contractual obligations

 

Requirements

  • Health claims experience – preferably in the international space
  • Strong customer service skills
  • Confidence in decision making
  • Exposure to Distributors, Agents and Sales Teams
  • Ability to work on own initiative
  • Positive work ethic
  • Attention to details
  • Strong organisational skills
  • Empathy and understanding

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg  I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R22109561 (Mohammed Firdaus Bin Ellias)

 

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