Associate, Giro Payment Operation Specialist, Consumer Banking Operation, Technology & Operations Associate, Giro Payment Operation Specialist,  …

DBS Bank Limited
in Singapur
Festanstellung, Vollzeit
Letzte Bewerbung, 26 Jul 21
Competitive
DBS Bank Limited
in Singapur
Festanstellung, Vollzeit
Letzte Bewerbung, 26 Jul 21
Competitive
Associate, Giro Payment Operation Specialist, Consumer Banking Operation, Technology & Operations
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • The position is to perform processing of transactions relating to customer claims following the internal guidelines relating to maker and checker process.
  • This is a Deputy Team Lead role for the team and will plan important to in people management and workforce management
  • Updates daily MTK and relevant management reporting.
  • Stakeholder Management and able to front stakeholders such as Business and Tech for various initiatives.
  • Change manager and able to constantly challenge status quo
  • Process transactions relating to customer's claim for erroneous fund transfer using the various internal system.
  • Able to define the different types of cases and to follow up on cases for insufficient or incorrect details with CCTR or branches.
  • Cases processed correctly according to the types of claims.
  • Ensuring all customer's claims are attended to on timely manner & closed within defined turnaround time.
  • Follow the internal SOP and send the notification to the customers as per the regulatory guidelines.
  • To escalate for any customers complain to the supervisor or team manager immediately.
  • Respond to internal queries efficiently and timely.

Requirements
  • Diploma/Degree Holder qualification
  • At least 3 years of working experience in a banking operation environment.
  • Basic knowledge of banking operation, data processing and updating.
  • Effective communication skills - to be able to manage relationships with internal customer and other business partners.
  • Meticulous and with great eye for detail
  • Independent, self-motivated and a team player.
  • Strong time management abilities, organizational skill, planning and follow-up skills.
  • Strong risk awareness, analytical and problem-solving skills.

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.


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