• Competitive
  • Singapur, Singapore
  • Festanstellung, Vollzeit
  • OCBC Bank
  • 2018-07-19

Business Transformation Digital Wealth Lead

Business Transformation Digital Wealth Lead

Business Transformation is a high-performing team of dynamic change leaders, spearheading the change for OCBC consumer bank's digital revolution. We seek passionate self-starters with curious minds and unflinching tenacity to join us! As fearless transformers, we dive into problem statements with our customers and internal partners to reimagine, design and implement meaningful digital solutions. From curating a digital strategy to transforming intricate customer journeys, we take ownership of inventing innovative and relevant ways to delight our customers with superior experience while meeting their financial needs. We are relentless in our quest to transform the business and uniting our stakeholders in our journey to do so. We promote a culture of openness and experimentation, with a "never say die" spirit!

The candidate will provide thought leadership in the conceptualization, planning and execution of key transformation programs for OCBC Group Consumer Financial Service. The area of transformation includes client onboarding, wealth advisory, sales fulfilment. These programs focus on boosting sales productivity and delivering customer-centric and scalable capabilities to :
(i) Empower RMs to be mobile and digital with increased sales effectiveness
(ii) Equip RMs with a unified platform for a digitally engaging interaction with our customers
(iii) Transform wealth advisory, sales fulfilment and trade execution capabilities

The candidate must have :
  • More than 10 years of relevant experience in digital transformation initiatives, leveraging technology, process re-engineering tools, and human-centred design principles
  • Effective people leadership with proven ability to promote collaboration amongst peers, manage & motivate project teams
  • Passion to spark change; tenacity to push boundaries and resilience to drive change
  • Ability to translate business objectives, challenge status quo and shape business requirements into meaningful transformational projects
  • Ability to communicate and influence senior management, stakeholders and peers across the organization
  • A very strong customer service excellence mindset
  • Creative and innovative team player
  • Domain knowledge in frontline digital sales is a plus
  • A good university degree

Singapur, Singapore Singapur Singapore SG