Command Center Operator Command Center Operator …

Avaloq Asia Pacific Pte Ltd
in Singapur
Festanstellung, Vollzeit
Letzte Bewerbung, 21 Jan 21
Competitive
Avaloq Asia Pacific Pte Ltd
in Singapur
Festanstellung, Vollzeit
Letzte Bewerbung, 21 Jan 21
Competitive
Avaloq Asia Pacific Pte Ltd
Command Center Operator
Your Team

This is a junior-level position. The Command Centre team provides monitoring and control function to the underlying IT infrastructure delivering services through the organization.

Your Mission
  • Monitor IT and Application Services
  • Execute, check and report the batch schedule
  • Manage IT alerts and involve 2nd level support when required
  • Detect anomalies and unusual operating conditions
  • Escalate service delivery failures or delays, triggering incident management and change management processes when required
  • Be the single point of contact for operational interactions with selected providers
  • Manage service, access and authorization requests
  • Grant and log accesses to Data Centres
  • Manage and operate control and automation tools
  • Provide reports for daily operations to management and internal/external clients

What You Need
  • Shift hours is required (8 hours per shift between 00:00 to 24:00, including weekends and PH if required)
  • Possess Diploma in IT, or has equivalent skills
  • Good oral and written communication skills with the ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.
  • Process orientated with good documentation and diagrammatic skills.

You will get extra points for the following
  • ITIL certification
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