• Competitive
  • Singapur, Singapore
  • Festanstellung, Vollzeit
  • Citibank NA
  • 2019-01-18

IT Group Manager

IT Group Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18073955


  • Looking for a motivated and organized technology manager with substantial financial domain expertise and exposure to latest trend in digital technology and compliance and regulatory matter
  • This is a lead role in the Singapore country Technology organization, responsible for the delivery and day to day management of Consumer technology portfolio supporting Consumer Banking business
  • The candidate is expected to manage a team, directly reporting to this position and also expected to work closely with the other team in organization placed in other physical location to get the Technology delivery done with a specific focus on new digital technology implementation
Key tasks and responsibilities include:
  • This role will fall into Consumer Technology organization. This role will be reporting to Consumer Technology Head for ASEAN
  • Act as an Interface with Consumer business and Operation team in Singapore and act as the face of Singapore technology within the Global Consumer technology organization
  • Manage delivery of high quality service & support for Production Application Support for the application managed by in country team
  • Compliance to regulatory mandate and manage day to day compliance matters in Technology domain for Singapore
  • Day-to-Day Operations and Support management, liaising with Development, release, demand management and Production Application Support teams at multiple levels
  • End-to-end operational focus - project delivery, release management,  Operational Costs , Productivity, Utilization of resources, Drive continuous service improvement by working closely with the respective domain leads
  • Stakeholder management, negotiate, escalate and manage Business aligned Stream leads and other senior stakeholders at all levels
  • Drive demand reduction and cost optimization initiatives to ensure that the service delivery is optimized without impacting the quality of service
  • Engage senior business and operation leaders within organization to act as a single point of contact for other senior stake holders in the organization
  • Conduct & drive internal service improvement reviews. Driving automation, process streamlining & re-engineering


  • Degree with Computer Science or related technology discipline
  • Excellent communication skills
  • A minimum of 10 years Support or Development experience in relevant IT business domain. Preference will be given to candidate with exposure to banking domain and exposure to implementation of digital projects.
  • Experience in dealing with Senior technology and business Stakeholders
  • Experience of managing a relationship with remote team and managing internal teams
  • Influential skill without direct reporting relationship
  • Demonstrable experience in delivering a quality operational service to customers
  • Operating in a Global team environment
  • Financial management experience is a key success factor for this role
  • Project Management / IT Transformation experience will be preferred