Für Recruiter

L2 Deskside Support Engineer

Cognizant
Singapur
Gepostet vor 6 Tagen Permanent Competitive
L2 Deskside Support Engineer
Role Description
  • Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email
  • Flexible, able to multitask, and prioritize reported issues
  • Provide a high level of customer service to users seeking problem resolution
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in internal ticketing systems
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
  • Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
  • Proficient in end-user network troubleshooting tools and practices
Requirements
  • Proven experience as a help desk technician or IT support technician
  • Strong understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac, Windows, and Linux operating systems.
  • Ability to diagnose and resolve basic to moderately complex end-user technical issues
  • Proficiency in English, excellent task management, verbal, and written communication skills
  • Customer-oriented technical professional
  • Technical support professional with 3-5 years' experience in the IT technical support field focused on end-user support


Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : May 26 2022

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Job ID  COGNGLOBAL40073
Mehr Jobs von Cognizant
Cognizant
Production Support Analyst (L2)
Cognizant
Singapore
vor 12 Tagen Full time Competitive
Cognizant
AS400 Developer
Cognizant
Singapore
vor etwa 18 Stunden Full time Competitive
Cognizant
Front End Developer
Cognizant
Singapore
vor etwa 18 Stunden Full time Competitive
Cognizant
IBM ODM Developer
Cognizant
Singapore
vor etwa 18 Stunden Full time Competitive
Cognizant
IBM ODM Developer
Cognizant
Singapore
vor etwa 18 Stunden Full time Competitive
Cognizant
Appian Developer
Cognizant
Singapore
vor etwa 18 Stunden Full time Competitive
Cognizant
Automation Tester
Cognizant
Singapore
vor etwa 18 Stunden Full time Competitive
Cognizant
Senior .Net Full Stack Developer
Cognizant
Singapore
vor etwa 18 Stunden Full time Competitive
Cognizant
Java Full Stack / Senior Java Full Stack Developer
Cognizant
Singapore
vor etwa 18 Stunden Full time Competitive
Cognizant
Full Stack Developer (Java/Kotlin with React JS)
Cognizant
Singapore
vor etwa 18 Stunden Full time Competitive
Empfohlene Jobs
Delta Capita
IT Desktop Support
Delta Capita
Singapore
Morgan McKinley
Trade Floor Desktop Support
Morgan McKinley
Singapore
BNY  Mellon
Desktop Support Analyst
BNY Mellon
Singapore
Bank Vontobel AG
Business Support and IT Professional
Bank Vontobel AG
Singapore