M6/AVP5, Service Transformation - (CA-FAA) M6/AVP5, Service Transformation - (CA-FAA) …

OCBC Bank
in Singapur
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
OCBC Bank
in Singapur
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
OCBC Bank
M6/AVP5, Service Transformation - (CA-FAA)
What you'll do:
You will be responsible to manage escalated customer feedback through the following:
  • investigate complaints of alleged mis-selling and mis-representation of investment products strictly within the given timeline
  • manage the customer and handle the escalated complaint independently, and in a timely manner besides identifying areas of improvements to ensure the complaints does not recur
  • represent the organisation in cases of customer claims and allegations in the relevant forums of adjudication
  • be the voice of the customer and champion of customer advocacy


Qualifications
The ideal candidate:
  • have experience in speaking to and handling customers in challenging situations
  • have good writing, communication and interpersonal skills
  • have good organisation skills and time management
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