Network Support Engineer (Voice) Network Support Engineer (Voice) …

IT Consulting Solutions
in Singapur, Singapore, Singapur
Befristete Anstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
IT Consulting Solutions
in Singapur, Singapore, Singapur
Befristete Anstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Network Support Engineer (Voice)
Job description
Our Client, A global investment bank is looking for a Voice Engineer to perform daily voice network support services for Cisco, NICE and Avaya products

Job responsibilities
  • Support all voice equipment including voice recorders, video conferencing equipment, call detail recording equipment (support break-fix), audio conferencing equipment.
  • Perform two (2) daily health checks (morning and evening) on relevant enterprise voice operating systems excluding Cisco devices.
  • Provide administrative support and co-ordination with other business unit for any technology related request.

Provide on-site and remote support to enterprise voice users across APAC region for the following:
    • Avaya PABX system
    • Avaya Call Management System (CMS)
    • Cisco UCM (PABX) and Unity (Voicemail) systems
    • Headset Installation

  • Perform daily check activities (morning and evening) on enterprise voice operating systems (excluding Cisco and NICE devices) including without limitation:
  • Test each service components, including equipment and software, to identify any performance gaps that may render the components deficient or incapable of performing its intended function.
  • Prepare and provide a consolidated report on all identified deficient components no later than 8:00 am local time every day. (For voice engineers in Singapore).
  • Recommend remediation actions for deficient components.


Job requirements
  • Moderate experience in the financial services field
  • Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically, 5-7 years of IT experience.
  • Moderate experience with Trading Floor and Telecommunication technologies; IPC Dealer boards, SIP Session managers, NICE Recording and Video integration.
  • Must be able to interact in a professional manner with End Users; must possess excellent PC, communication, and organizational skills.
  • Candidates must be able to work both independently and in a team environment and be able to interact effectively with other team members, management and clients.
  • Candidates must have strong interpersonal, verbal, and written communications skills.
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