Product Owner - FM Operations Digital Channels Product Owner - FM Operations Digital Channels …

Standard Chartered Bank
in Singapur
Festanstellung, Vollzeit
Letzte Bewerbung, 17 Sep 20
Standard Chartered Bank
in Singapur
Festanstellung, Vollzeit
Letzte Bewerbung, 17 Sep 20
Product Owner - FM Operations Digital Channels
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
  • Attend and actively participate in scrum meetings such as sprint planning, standup, demos, and retrospectives
  • Support and lead continuous improvement in the agile development process
  • Fully realise the potential of Agile/Scrum frameworks by embodying the cultural change and the SCB values
  • Guide and coach the Scrum Team and organization on how to use Agile/Scrum practices and values while also meeting delivery commitment
  • Assess the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
  • Contribute/participate to the Engineering culture of Excellence and Innovation promoted within SCB
Responsibilities / Deliverables:
  • Prioritize the Book of Work (Backlog) for the Squads of each sprint
  • Create, manage and prioritize the product backlog - i.e. create new items when necessary on behalf of the business stakeholders, reprioritise as and when required, refine/groom the backlog with the Squads, report the status
  • Facilitate user-engagement (demos, appointment of SME's, end-users for a defined sprint)
  • Provide input during the Agile ceremonies - sprint planning, review, retrospective demos, refinement sessions
  • Inspect the product progress at the end of every Sprint and accept or reject work done
  • Contribute to continuous improvement with business feedback/vision (covered during the retrospective)
  • Remain aware of the daily BAU activities to maintain a grasp on business/process evolution
  • Strong understanding of the wider FMO, FM and CCIB client and digital strategy
  • Ensure new channel deliveries maintain an efficient, professional and effective channels onboarding approach and function to onboard new and existing clients to all appropriate post trade solutions
  • Manage and maintain roadmap of digital onboarding solutions across the client touch points, countries across digital platforms provided both internally and externally
  • Continue to improve our digital presence and leverage the banks Digital Network
  • Leverage data/analytics to track against business priorities and identify new opportunities
  • Collaborating and coordinating with all the FM Operations teams to identify potentially new channels solutions, broadening the adoption of existing solutions and engaging clients through the onboarding and digital conversion processes
  • Collaborating with the business, operations and technology teams to develop and deliver the digital roadmap, required new initiatives and alignment to the wider digital strategy and relevant platforms.
  • Leverage data/analytics to track against business priorities and identify new opportunities.
  • Develop, implement and promote new digital services leveraging the SCB Straight2Bank platform and technologies
  • Develop an approach working with the technology and business teams to adopt best practice in digital channel management
  • Ensure participation in global industry forums on topics relevant to the function
People and Talent
  • Lead through example and build the appropriate culture and values
  • Set appropriate tone and expectations and work in collaboration with risk and control partners
  • Play a role in developing talent within the line
Risk Management
  • Responsible for identifying, assessing, monitoring, controlling and mitigating risks across all functional areas of accountability
  • Demonstrate an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them and ensure you take reasonable steps in managing them
  • Execute your risk and control responsibilities as both a Process and Failure Point Owner
  • Ensure that risks are identified, assessed and managed (including escalation and mitigation) in line with the Banks policies
  • With Country/Group/GBS stakeholders, maintain a strong and appropriate control environment across the relevant business
  • Ensure identified control testing defects are resolved, including identification of root causes and any associated process changes required to minimise the probability of process failures
  • Ensure operational incidents (losses or near misses) are logged in accordance with relevant polices
  • Ensure root causes reports relating to operational incidents are completed in line with the Banks policies including meeting of all reporting time lines. This includes the implementation of any appropriate process and control changes to minimise the probability of a re-occurrence
  • Ensure Country/Group/GBS Residual Risk is completed to the appropriate scope, quality and timelines
  • Define and evolve regulatory compliance reporting and key metrics for senior management and regulators
  • Lead Operational Risk control framework assessments/updates for regulatory compliance related processes and associated control gap remediation, in partnership with control functions
Key Stakeholders
  • Financial Markets Senior Management Team, Business and Product Heads (in country and Group), Chief Operating Officers (COOs), Operations Functional Heads, Technology Leads
  • Interface with in-country stakeholders to ensure alignment on key priorities, control framework standards and visibility over pipeline regulations and associated changes
  • Act as informed advisor to internal stakeholders across the front-to-back teams with respect digital operational solutions
  • Build and maintain an active industry presence, contributing to and driving industry dialogue across the spectrum of operational digital channels matters, new solutions and industry adoptions

Our Ideal Candidate
  • Extensive knowledge of FM products and associated E2E operational functions and processes
  • Extensive knowledge of current and planned operational digital channel initiatives and technology collaborations
  • Strong organizational skills, ability to develop and manage projects and define supporting analytics
  • Strong BAU management skills to manage functional teams, deadlines and internal and external client expectations and SLAs
  • Proven ability to define and implement industry best practice operational digital solutions, processes & controls
  • Able to define and drive complex change agenda across multiple processes, locations and stakeholder groups

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.
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