Product Specialist Product Specialist …

TEKsystems (Allegis Group Singapore Pte Ltd)
in Singapur
Befristete Anstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
TEKsystems (Allegis Group Singapore Pte Ltd)
in Singapur
Befristete Anstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Product Specialist
Overview:
The Product Specialist supports the Product Operations team in driving high quality product support across business lines and functions of our Core Product organization. You will be responsible for supporting the product experts that work with Core Product end users and internal stakeholders. The Product Specialist, supports across entire team of product and portfolio specialists to standardize the quality of business facing care, user onboarding, and full end to end subject matter expertise across supported Core Products, helping us to bridge the experience across other functions.

Responsibilities:
  • Responds to support cases/chats/phone calls from users of supported product(s)
  • Organizes, updates, and maintains documentation of processes supporting Core Products
  • Works with other product/portfolio specialists to actively improve messaging consistency and efficiency of resolution
  • Responsible for technology on-boarding for new hires and off-boarding for terminated employees
  • Documents case resolution and leverages existing documentation to ensure a consistent experience for end users
  • Completes any and all other duties and tasks as assigned

Preferred Qualifications:
  • Advanced knowledge in Visio or any other workflow documentation software
  • Intermediate Knowledge of Microsoft office (Word, Excel, Outlook)
  • Knowledge of Azure devOps, ServiceNow, and CRM is preferred
  • Experience with Salesforce a big plus
  • Undergraduate degree in a related field preferred (Finance, Real Estate, Data, Product, Customer Service/Success)
  • Product support experience preferred

Skill/Experience/Education:
  • Advanced knowledge in Visio or any other workflow documentation software
  • Intermediate Knowledge of Microsoft office (Word, Excel, Outlook)
  • Knowledge of Azure devOps, ServiceNow, and CRM is preferred
  • Experience with Salesforce is a big plus

We regret to inform that only shortlisted candidates will be notified / contacted.

For more information you can email Leo Lim in our Singapore office on joshua.tan@teksystems.com quoting Job Reference JoshuaTan528427 or alternatively, apply here to register your interest.
http://jobs.en-sg.teksystems.com/OiDBs4/product-specialist-itcommunications-singapore-central-singapore-14954818

Job Reference: Joshua Tan 528427

EA Registration No.: R21102576, Tan Jing Hong Joshua
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544
TEKsystems (Allegis Group Singapore Pte Ltd) logo
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