Production Operations & Support #109714

  • Competitive
  • Singapur, Singapore Singapur Singapore SG
  • Festanstellung, Vollzeit
  • Credit Suisse Asia
  • 19 Jun 18 2018-06-19

Production Operations & Support #109714

We Offer

  • Challenging environment to learn and deliver the key information by analyzing data
  • Monitoring and management of all jobs, processes and deliverables actively. This includes handling of logistic escalations, including other system feeds and reporting
  • Responsible for investigation, diagnose and resolution of support incidents / requests, including the applying of workaround / solution
  • Conduct root cause analysis, raise problems tickets and implement permanent fixes in relation to the identified root causes
  • Ensure successful execution of deployment activities in accordance to deployment plans and runbooks
  • Close collaboration with business to Ensure successful fulfillment of month-end processing tasks and timelines.
  • Must be able to work in shifts (morning, afternoon or night) as required, including during month-end period.
  • Ensure successful completion of application DR tests and maintenance work.
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You Offer
  • 5+ years of IT Support experience & Process Management
  • Extensive understanding datawarehousing with technical skills in
    • Oracle PL/SQL
    • Informatica - Power center
    • Unix & Linux
    • Control M
    • Business Objects
  • Familiarity with the following technologies is desirable:
    • SQL Server
    • JAVA
    • Apache Tomcat
    • Microsoft Business Intelligence (MSBI) and various forms of Business Intelligence Tools not excluding Tableau, Microsoft Power BI
    • Big data technology experience - like hadoop
  • Experience relating to the following business relevant processes:
    • IT Service Operation
  • Certification (if any):
    • ITIL Foundation
  • Experience with agile framework
  • Excellent written and verbal communication skills and relationship building skills
  • Will collaborate with customers and internal teams actively
  • Excellent customer service
  • Highly self-motivated and directed, pro-actively reporting on status and tasks
  • Values of transparency, accountability, commitment to excellence and client service quality
  • Familiarity with banking products