• Competitive
  • Singapur, Singapore
  • Festanstellung, Vollzeit
  • HSBC
  • 2019-03-23

SVP, Payment Services - HSBC Operations, Services and Technology

  • Vollzeit
  • Singapur, Singapore
  • 23 Mär 19

SVP, Payment Services - HSBC Operations, Services and Technology

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as a SVP, Payment Services .

Principal responsibilities

  • Developing operational objectives and operating plans for Payment Operations.
  • Implementing business process optimisation methodologies such as Six Sigma, process reengineering, workflow management and others, that meet operational or business objectives.
  • Driving a culture of continuous process improvement, operational excellence and best practice across the department.
  • Balancing and managing resources and costs to deliver the most cost efficient service while maintaining high service standards.
  • Working closely with the business lines to ensure correct prioritisation of initiatives to maximise customer benefit.
  • Working closely with foreign counterparts to support business initiatives.
  • Developing excellent partnership with the business lines to ensure effective delivery of customer solutions.
  • Instituting appropriate operational reporting and management information of the department to ensure adequate operational control and application of resources.
  • Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal or external auditors and external regulators.
  • Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulators.
  • Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance to internal group compliance policy.
  • Implement the Group Compliance policy locally by managing compliance risk in liaison with Area Compliance Officer or Local Compliance Officer.
  • Working closely with Head of Operations to map out career paths and identify corresponding training and learning needs.
  • Enhancing engagement and retention of high potentials through an emphasis on coaching, development and enrichment.
  • Providing processing solutions for business lines with maximum operational efficiency.
  • Providing value-added inputs into process improvement or outsourcing proposals, supporting the change initiatives.



  • ​Degree holder
  • Familiar with Banking Services, Operations Management and Management Information System
  • Possesses Strong analytical skills, interpersonal skills and personnel Management,
  • Experience in change management, strategic planning and execution, and re-engineering.
  • Experience in managing a team and foreign counterparts

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.