Senior Application Support Analyst

  • Competitive
  • Singapur, Singapore Singapur Singapore SG
  • Festanstellung, Vollzeit
  • Cognizant Technology Solutions APAC
  • 19 Jun 18 2018-06-19

Senior Application Support Analyst

Job Summary:-

Experience:- 5 to 7 Yrs
Work Location:-Singapore

Job Description:-

Job Responsibility

· Responsible for Merchandizing/ Store application support
· Web applications: TALEO, e-leave, Business process management, KOFAX, Kronos, Countwise, LoyalT
· Installation, configuration, deployment and support of OpenText ECM technologies
· Open Text (Livelink) Administration for BPM 9.7
· 24/7 on-call support for production support
· To co-ordinate between the business and offshore team to meet all the business expectations and deliver the customer service effectively
· Strong knowledge on Store operations
· To Coordinate with Local Business support team on Countwise application

Job Requirement s:-

• Looking for associate with 5- 7 years' experience in .Net
• Hands on experience in Kronos and Countwise products, BPM, Kofax
• 24/7 on-call support for production support
• Excellent communication skills in order to do execute this role successfully
• Manage and develop team capability for resolving complex incidents, prepare status reports for Customers and internal stakeholders with the objective of resolving incidents and addressing adhoc requests to support high complex issues with in SLA/KPI
• Experience in service delivery using ITIL Framework
• Good knowledge on store operation/ Merchandising related application
• Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc.)
• Conduct peer reviews and ensure quality of deliverables.
• Comply with defined process during task execution (including problem management, KEDB management etc.)

· Hands on experience in Java, .net technologies

About Cognizant :-

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.

Technical Skills
SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 ASP.NET Web Forms NA Required 2 ADO.NET NA Required 3 ASP.NET NA Required

* Proficiency Legends
Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.