Site Support Specialist Site Support Specialist …

Cognizant
in Singapur, Singapore, Singapur
Festanstellung, Vollzeit
Letzte Bewerbung, 13 Aug 20
Competitive
Cognizant
in Singapur, Singapore, Singapur
Festanstellung, Vollzeit
Letzte Bewerbung, 13 Aug 20
Competitive
Site Support Specialist


Primary Skills:

  • Good experience in handling VIP Incidents and provide them White hand glove support whenever required.
  • Strong knowledge in Windows Server administration including Windows AD user and group policy configuration and Anti virus
  • Handling the escalated issues and resolving in timely manner and escalate the issues when necessary to the relevant next level support teams
  • Collaborate with team members to determine if any processes need improvement or can be handled more efficiently
  • Record keeping of customer infrastructure and regular updating of internal and customer facing knowledge base.
  • Experience in performing the implementation of systems projects.
  • Good knowledge in making reports from service now


Other Skills:

  • Strong communicators who are able to talk with customers and explain complex issues to people with good technical knowledge
  • Strong Analytical Skills to manage technical tasks and analytical skills to carry these tasks out effectively
  • Multi-tasking skills in handling the issues
  • Good Critical thinking to solve issues and develop more efficient systems
  • Flexible to work in shifts



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