Technical Analyst, Windows, Group Operations & Technology Technical Analyst, Windows, Group Operations &  …

OCBC Bank
in Singapur, Singapore, Singapur
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
OCBC Bank
in Singapur, Singapore, Singapur
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
OCBC Bank
Technical Analyst, Windows, Group Operations & Technology
  • Operate, manage and maintain Wintel servers and system
  • Provide technical assistance to Technology Command Centre and other operation teams.
  • Perform preventive measure and monitoring to ensure system is in healthy and stable state.
  • Conduct performance analysis, tuning, capacity planning, performance management and automate system operations
  • Troubleshoot and drive system/service recovery. Escalate problems with actual or potential impact to problem management. Must be proactive and possess a sense of urgency during service recovery.
  • Ensure the supportability of the Windows and system software.
  • Perform vulnerability and patch assessment
  • Plan, track and drive patch management, patching activities & software upgrades to ensure continuous compliance and supportability.
  • Perform Wintel change request and provide timely update on change request ticket
  • Provide support for BAU project, including server build, OS hardening and required agent installation/configuration.
  • Establish adequate monitoring to ensure efficient and reliable service delivery.
  • Provide operational excellence and skills on Windows and system software support.


Qualifications
  • Bachelor's degree/Diploma in Computer Science/IT
  • At least 5 years system support experience on Windows platform.
  • Possess good technical knowledge in implementing, troubleshoot, performance tuning of Wintel hardware, Windows Operating system and system services.
  • Hands-on experience on Microsoft Windows Server, Wintel high availability solution, Storage (NAS, SAN), VMWare and cloud-based platforms.
  • Experience with PowerShell scripting and automation of Windows tasks using script or tools
  • Experience in in-depth troubleshooting, Root Cause Analysis (RCA) of technical issues, provide resolution/mitigation steps and generate Incident report.
  • Experience in audit of IT System, ITSM operation and process
  • Data communication, network knowledge & Information security knowledge is an added advantage.
  • Experience in application execution in the Windows environment is an added advantage.
  • Experience in upgrade of Windows Operating System, migration of Infra software is an added advantage
  • Team player and self-motivated and driven
  • Good interpersonal, analytical and problem-solving skills
  • Good communication skills and able to work independently with minimal supervision
  • Banking experience is an added advantage
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