Technical Services Analyst

  • Competitive
  • Singapur, Singapore
  • Befristete Anstellung, Vollzeit
  • Morgan McKinley Singapore
  • 18 Nov 18

Technical Services Analyst

Morgan McKinley is currently working with a leading Technology firm who are keen to get a Technical Support professional on board to join their dynamic team. The role will be an initial contract, after which it is open to being extended.

Job Responsibility:

  • The receipt of incoming service requests through various communication channels.
  • Provide Front Office system technical support for trading floor applications not limited to Market Data Products (Reuters, Bloomberg, EBS, ICAP), ION and other in-house range of trading applications
  • The resolution of support calls either via the telephone using remote tools or on-site desktop visit to an acceptable standard and within a suitable timeframe.
  • Offer 3rd level support for in depth fault analysis and escalation, resulting in direct technical dialog with internal application developers, Engineering and Infrastructure teams, support functions and external vendors

The ideal candidate would have:
  • 3 - 4 years of desktop support experience
  • Exceptional written, oral and interpersonal communication and organizational skills
  • Be available to work a flexible 8 hour work day scheduled between a rotational 7am and 6pm shift
  • Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications
  • Good knowledge on Desktop build process and technologies
  • Strong understanding of Microsoft Windows 10, Windows 7 and Microsoft Office 365 suite
  • Knowledge of network printer installation, setup and troubleshooting
  • Knowledge of networking protocols and topology
  • Knowledge of virtualization and VPN technologies, especially Citrix
  • Mobility support - BES administration and BYOD
  • Trade floor support experience is a plus
  • Microsoft System Center Configuration Manager experience is a plus

If you are interested in this role, please contact Sistla Vaishnavi at svaishnavi@morganmckinley.com.sg - EA Registration: R1551514

If you know someone that is perfect for this position, feel free to share this opportunity with them as we have an exciting referral rewards program waiting for you.

Morgan McKinley
EA Licence No: 11C5502
Registration No: R1544008