• Competitive
  • Singapur, Singapore
  • Festanstellung, Vollzeit
  • Citibank NA
  • 2018-10-18

Transaction Services Manager

Transaction Services Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Transaction Processing
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18057887


Job Responsibilities
  • Heads the Control Management & Reporting and Chargeback teams in Consumer Core Operations supporting the Singapore Consumer Bank and reports into the Consumer Core Operations Head.
  • Works with partners in Operations & Technology, region, business, product team closely to deliver value to the business.
  • Handles regulatory, tax & association reporting, third payment settlement, and control functions.
  • Handles the day-to-day operations of the chargeback & settlement processing functions, review and monitor escalations and outstanding items to ensure timely resolution.
  • Provides governance and oversight over the outsourced Proofing functions to Dalian & CSIPL
  • Ensures all policies and processes are updated accordingly to be audit ready.
  • Ensure control is in place to review process documents, account owner attestation, daily/monthly exception reporting.
  • BAO support to ensure timely and proper review and documentation of 3rd party/Citi-affiliates outsourcing requirements. (eg. ADD, TPRAP, Risk assessment, ESP and etc.)
  • Conduct regular governance calls to ensure proper controls are in place and SLA/KPI are within threshold.
  • Review 3rd party/Citi-affiliates COB, MCA, record retention grid and entitlement grid to ensure compliance.
  • Review team processes to ensure proper controls are in place and constantly look out for areas where changes need to be made to ensure no control lapse and better efficiency.


  • Able to motivate and lead others in the team to cooperate and participate in achieving the desired outcome
  • Strong Knowledge banking and cards products.
  • Strong knowledge of Lean process and project management skills
  • Good oral and written skills
  • Ability to work independently and multitask
  • Strong leadership and people management skills
Req Qualifications
  • Candidate must possess at least 5 - 8 years of financial services Operations & Technology experience
  • Demonstrated ability to lead and manage a team
  • Be able to work independently to deliver outcome and/or results
  • Ability to identify possible risk and escalate when necessary
  • Excellent written and verbal communication skills, especially under high pressure situations
  • Ability to organize workload to meet various settlement cut off times
  • Effective Team player
  • Ability to put forward constructive feedback and ideas on cases and issues
  • Proficient in MS Word, Excel, PowerPoint