• Competitive
  • Singapur, Singapore
  • Festanstellung, Vollzeit
  • OCBC Bank
  • 2018-07-16

Voice Engineer

Voice Engineer

Operation:
  1. Responsible to provide operation support for Bank's voice/video infrastructure.
  2. Manage and handle voice/video incidents and problem and ensure all incidents are resolved within stipulated SLA.
  3. Manage and maintain enterprise voice & video infrastructure including capacity, monitoring and patch management.
  4. Plan, implement and provide ongoing support for Avaya Voice infrastructure, Avaya/Verint Call recordings, Cisco Meeting Server and Skype for Business voice and video collaboration.
  5. Maintain and manage entire asset life cycle from Asset Mgmt, ID Mgmt, Monitoring to Configuration Mgmt.
  6. Develop and maintain of all voice & video system documentation.
  7. Maintain internal control discipline at a Satisfactory level - as measured by Internal and external Audit and local Regulatory ratings.

Project management:
  1. Gathering of technical requirement, development of low level designs, implementation of voice & video transformation project.
  2. Planning project resource and lead the project team
  3. Manage voice & video transformation projects timeline
  4. Responsible for project implementation for Bank's voice/video infrastructure with quality and satisfaction
  5. Review and manage all changes to ensure operation stability.
  6. Manage all voice and video project risk and issue
  7. Monitoring voice and video project progress and provide reporting document
  8. Ensure project documentation are produce with quality for daily operation support


Qualifications
Required Experience

  1. Preferably 5 years of experience in voice and video technologies, Skype for Business or Avaya certifications are highly desirable.
  2. Have an in-depth technical experience and knowledge in Avaya and Skype for Business voice infrastructure.
  3. Have fundamental understanding of network technologies especially on Quality of service (QOS).
  4. Have experience in managing voice/video operations within a suitably sized enterprise environment.
  5. Proven track records in managing Avaya voice infrastructure.
  6. Operational experience in a financial sector environment strongly desired.
  7. A good team player and able to work effectively at all levels of an organization.
  8. Good written and verbal communication and presentation skills, highly organized and able to interact professionally and appropriately at all levels of the organization.
  9. Strong situational analysis and decision-making abilities.
  10. Have the drive to change work on business as usual (BAU) areas, and the will to challenge the status quo.
  11. Have a quality mindset with prevention attitude to attain zero defects

Qualification Requirements:
  1. Possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, or Professional Degree in Computer Science/Information Technology or equivalent.
  2. Avaya certification and/or strong understanding of Avaya contact centre technologies preferred.
  3. Skype for Business certification and/or strong understanding of Skype for Business technologies preferred.
*LI-CY
Singapur, Singapore Singapur Singapore SG