Windows RUN Engineer

  • 6000-7000
  • Singapur, Singapore
  • Befristete Anstellung, Vollzeit
  • Credit Agricole CIB
  • 14 Nov 18

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets. Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by: - Envisioning and preparing the Bank’s futures information systems - Partnering and supporting core banking flagships and transverse areas in their large scale development projects. - Providing premium In-house Banking applications. This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

In a challenging and multicultural environment, we seek a Windows RUN Engineer to join our IT Production Services – Infrastructure – Systems & Storage team.

He/She will be a technical RUN professional for all Windows services in CA-CIB. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to effectively work with technical peers such as architects, peer engineers and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The 13-member Windows team operates the RUN activities and delivers projects for its infrastructure scope covering Windows 2008, Windows 2012, Failover Cluster, Hyper-V, Altiris and HP DL/BL series hardware.

Main responsibilities
A RUN engineer has a wide spectrum of responsibilities and actions.
As an experienced professional in Automation and System Administration, he/she:
 Able to convert the BAU Tasks into workflow,
 drives and delivers root cause for any high severity issue,
 reviews technology changes to identify potential risks,
 is responsible for problem management and resolution,
 animates the team to encourage collaboration and sharing of best practices,
 has a role in supporting technical skills development and provides training when required
 supports new technologies and leverages them to provide consistency of service across streams,
 manages service improvements for all Windows services supported throughout the organization,
 documents, reviews, maintains and shares relevant technical information to the team
 provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
 implements and develops improvements based on LEAN-CA-CIB best practices,
 focuses on automation and optimum use of the team to improve efficiency,
 supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
 is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
 engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
 facilitates transformation projects and suggest future directions for new areas of improvement and change,
 guarantees the production readiness and license to operate of new projects and solutions,

 is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,

actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
 technically coach and develop partner resources to improve quality and productivity,
 manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.


Legal and Regulatory responsibilities, he/she:
 comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
 maintain appropriate knowledge to ensure to be fully qualified to undertake the role.
 complete all mandatory training as required to attain and maintain competence.

Job specific environment and/or organization
 Fluent English written and spoken
Working hours will be on a rotational basis
 On-call support will be expected on a rotational basis


Qualifications and Profile
 Minimum 8-10 years of experience in Automation, Scripting and configuration management tools with Windows Background.
 Must be a bachelor’s/engineering graduate.
 3-5 years of experience in financial institutes experience.
 Hands on experience in scripting languages (e.g. PowerShell, Python, Perl and VBS). Must be proficient & advanced level at least one scripting language.
 Hands on knowledge/experience on customized dashboard by using Elastic Search / Kibana Plus.
 Experience with Databases (like SQL, MySQL) & knowledge on Integrating them with Customized Scripts/ Workflows/ web services.
 Experience automating large-scale Windows environments using Batch or PowerShell.
 Work experience on .NET Framework concept and principles of its operation.
 Knowledge and experience in Microsoft Windows platform (operating system family, main features, services and roles available as a part of platform).
 Problem solving skills, troubleshooting experience (networks/systems/applications).
 Knowledge on Configuration management with deployment automations tools such as Docker, Puppet.
 Understanding of virtualization concept (Such as Hyper-V, VMWARE) and cloud services.
 Background in software development with system administration knowledge
 Expert on technologies – Windows 2012, Windows 2016, Windows Failover Cluster, Hyper-V, VMWARE/vSphere.
 Hands on knowledge/experience with HP hardware (DL, BL series) including Hyper Converged Hardware’s.
 Knowledge and/or hands on working experience with Deployment tools (Altiris) and Active Directory.
 Knowledge and/or hands on working experience with emerging technologies – Cloud IaaS, HP Synergy, Simplivity is advantageous
 Excellent communication, interpersonal and logical skills
 Customer service oriented and a strong team player
 Ability to work under pressure and a commitment to solving issues
 French language proficiency would be seen as an advantage