Application Production Support
The team provides technical support for all back-end components running on FX eTrading environments
(more than 600 servers - Windows and Linux).
The team also manages connectivity to many electronic trading venues (ICAP/EBS, Reuters FX Matching,
Currenex, CBOE-HotSpot, LMAX, Euronext FastMatch, CME, Bloomberg, MOEX ...).
Production systems are mainly installed in London, New York, Tokyo and Singapore and most of them live
Follow-the-sun support model is in place, involving teams in London, New York, Montreal, Singapore and
Systems are complex so as part of support activities the range of technical skills involved is wide.
All team members are expected to quickly develop, or already have, a good understanding of eTrading
systems (not necessarily FX). All engineers within the team have applications (mainly BNPP proprietary
software) and technologies allocated to them and they are expected to take ownership and be, or quickly
become experts in these areas.
Out-of-hours work is regularly required, particularly at weekends on a rota basis. The team also provides
Day-to-day management of production: monitoring, capacity management, problem resolution
activities, change management.
Responsible for efficient resolution of issues to minimize impact to clients and internal users
including liaising with end users, team members, management, vendors, other internal IT teams...
Assist in the development, design and implementation of technical support systems.
Perform activities related to implementation and rollout for upgrades of existing services.
Work closely with development teams, business analysts, architects, all infrastructure teams to
design and setup new systems, improve existing platforms (resilience, high availability,
Coordinate and organise changes with external vendors, markets, ECNs.
Plan, schedule, implement and document the change activities.
Improve team documentation, keep it up-to-date and share knowledge with global team