Client Relationship and Services Associate triResolve Margin - French Speaking

Description
Client Relationship and Services - Associate - French Speaking

Client Relationship and Services - Associate (reporting to triResolve Margin Team Lead)
The Post-Trade Client Relationship and Services (CRS) Team for triResolve Margin is the client-facing function serving a growing global triResolve Margin client base.
triResolve is a network community service that provides counterparty exposure management services including proactive portfolio reconciliation of OTC derivative portfolios, collateral management, and dispute resolution
The role requires a dynamic individual who is keen to apply technical ability and attention to detail in a relationship management role. The CRS team is responsible for ongoing support of existing clients, providing training & demos, and for testing and onboarding new clients to the platform. An engaged and proactive 'customer success' mindset is expected. The role requires technical aptitude, exceptional interpersonal and organisational skills. The position sits at a key point between our external clients and internal stakeholders, including Sales, Business Line Management, Development & Product Management teams.
Responsibilities

• Daily monitoring of incoming queries (email/phone/exceptions) across a broad spectrum of the client base, with a keen awareness of priorities for urgent vs non-urgent issues
• Collaboration with internal teams on account management and client feedback
• Build, document and maintain close relationships with set of assigned clients
• Work within the Key Business Initiative (KBI) framework where relevant
• Promote comprehensive and effective usage of the service as appropriate to each client
• Raise functionality requests and take part in brainstorming or feature testing
• Perform customer health checks and fix setup inconsistencies

What you give

• Meticulous attention to detail and analytical ability
• Client-facing or prior support experience
• Relationship management skills and motivation to develop and excel in this area
• The ability to understand complex process flows and concepts, as well as to explain these accurately and concisely to clients
• Interest in technology
• Self-motivated and curious to learn
• Ability to work in a fast-paced environment and to multitask
• Proven team player
• Excellent written and verbal communication skills in English; additional (European) language(s) would be a bonus
• Knowledge of finance (including derivatives) and awareness of the trade processing lifecycle would be beneficial
• Basic understanding of trade reconciliation, collateral management and/or settlement processes ideal

What you get

• Competitive Salary
• Bonus
• Market Leading Pension
• Bupa health insurance, including Dental & Mental Health
• Gym Membership contribution
• 25 days holiday
• Cycle to work scheme

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