The job holder will be responsible for carrying out a host of daily operational and oversight activities in relation to a book of syndicated loans in our role as Facility Agent. Including all operational processing, effective handling of process related queries and acting as an escalation point on operational aspects for our City Offices as well as for Global & Commercial Banking Relationship Mangers/ Client Service Managers / Finance and Origination Teams. To continuously provide high quality client service to achieve maximum customer satisfaction ensuring we place the client at the heart of everything we do which embraces our client centric culture.
Ensure effective and regular dialogue is in place with our operational teams in City Offices ensuring constant collaboration, sharing of updates and best practices to ensure consistency in performance.
Responsible for reviewing procedures and related MI with the ability to interpret the information so effective analysis can be performed. To maintain HSBC internal control standards, including the timely implementation of any internal and external audit points.
Knowledge & Experience / Qualifications:
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.