What is BlockFi?
BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants.
We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on our people to make it happen!
BlockFi is looking for a Loan Servicing Analyst to join our growing Client Success team.
Do you love engaging with clients? Are you interested in crypto? Do you desire to be part of a global team with their sights set on changing the global financial ecosystem? We’re excited to announce we’re hiring our next class of Loan Servicing Analysts who will join us in continuing to deliver world-class client service.
Primary Responsibilities Include:
- Managing loan client communication throughout the lifecycle of a client’s loan journey
- Triaging and executing inbound client requests via phone, email, and live chat
- Troubleshooting and resolving client issues and pain points while identifying patterns and proposing scalable solutions
- Engaging current and prospective retail lending clients with targeted outbound initiatives
- Aligning with leadership regularly to discuss and optimize account strategy and share client feedback across functions
- Demonstrating a proactive mindset, constantly thinking ahead and anticipating client needs and/or concerns, while keeping their business goals top-of-mind
- 0-2 years of industry experience in a client-facing role
- A growing understanding of blockchain technology and crypto assets
- Eagerness to learn and help BlockFi scale
- Excellent interpersonal and communication skills, both written and verbal
- Excitement to work in an early-stage company and have a high impact on the future of the company’s growth
- Commitment to providing exceptional, world class Client Service
- A high attention to detail across work streams as specifics are vital to excellent client experience and overall success in role
- Ability to work independently and as part of a team in a client-driven, fast-paced environment
- Ability to manage time effectively to complete and deliver required work within BlockFi service level agreements
- Above all else: strong attention to detail, hard working, and willing to get things done!
- Additional language skills are a plus
We benefit from the great work our employees do each day. That is why we are committed to providing a variety of awesome benefits to help them live their best lives.
- Competitive salary because we value your experience and expertise
- Unlimited vacation / sick days because everyone deserves time for R&R
- Employer contribution towards health coverage (including vision & dental) because your physical health and well-being is important to us
- Flexible work environment because we are a geographically dispersed team and we believe in balance
- Weekly lunch stipend because there is such a thing as a free lunch!
- A close-knit team of enthusiastic, collegial and driven people to work alongside in a highly meritocratic environment because teamwork makes the dreamwork