Loans Operations Officer

  • £50,000
  • London, England, Großbritannien
  • Festanstellung, Vollzeit
  • Trevose Partners Limited
  • 26 Mär 19

Our client, a well established challenger bank based in the City, has seen huge growth across its balance sheet, are looking to add to their Loans Operations team in London. Reporting to the Senior Manager of Loans Operations, the successful candidate will be responsible for on-boarding all loan products offered to clients in the UK onto the bank’s operating systems, as well as performing the ongoing maintenance, monitoring and reporting of accounts, in line with defined policies and procedures is also required.

Working in a small team, the Operations Officer may well be specialized in one particular product/service but will be required to support other functions in the team learning each area in turn on a development program basis. Experience and general industry knowledge across these areas would be a strong benefit.

Responsibilities:

  • Recording new deposit based products on all relevant bank systems
  • Maintain client accounts and ensure that ongoing account instructions are implemented efficiently and accurately, and critically, in the best interests of the client and the bank.
  • Documented credit decisions, including security requirements and other terms and conditions;
  • Calculating interest when amendments are needed to system records;
  • Liaise with Client Advisory Services and Relationship Management Teams
  • Authorise work processed manually by staff within the Operations Department
  • Archive daily records
  • Facilitating loan draw downs, repayments and settlements;
  • Answer customer queries and resolve any issues in order to limit client dissatisfaction and possible lost revenues.
  • Maintain existing and create new procedural documentation
  • Work with various audit teams during the numerous audits and testing periods in order to provide these groups with whatever files and transaction samples requested
  • Becoming a Subject Matter Expert for the rest of the branch on the UK loan products;
  • Responding positively and supportively to enquiries and requests from other teams;
  • Act as a verification resource, by checking the accuracy other Banking Operations activities and organizing and ensuring the appropriate remediation.

Skills and Requirements

  • Previous experience in a banking operations environment , with specific expertise in respect of loan products, including;
    • General operating principles and mechanics of loan accounts;
    • Loan product range within the banking industry;
    • Pricing and fee types and calculation methods;
  • Knowledge of regulations and industry standards.
  • Some knowledge of deposit products would be an advantage, in order to support the rest of the team when necessary.
  • The individual must have excellent communication abilities, including strong written & verbal skills. The individual must be an excellent listener, who works to understand the needs of others.
  • An emphasis on achieving the organisation’s goals, versus individual achievement;
  • An “enterprising” approach with creative problem solving; and
  • A focused and results driven mindset.