Regulatory Compliance Manager (Conduct Risk)

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 25 million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000 people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role Compliance is a key team that ensures Revolut's products and processes meet the regulatory requirements and translate this into the best customer outcomes. They've got outstanding ability to find solutions and carry out testing in a purely digital environment. Those data-driven experts know that better people and machines are the most effective way of managing conduct risk
We're looking for a Compliance Manager who can see what's needed to keep our consumer protection practice in compliance Someone who has a burning itch to make it the best. If being on the ground floor of establishing a compliance department and working on cutting edge product offerings seems interesting to you, keep reading In more boring detailed terms, we're looking for someone who will be responsible for advising our business on compliance requirements and related controls. Be warned, this is a very hands-on role
This is an exciting time for Revolut and none more so than to be joining the (to be licensed) UK bank team. We are launching exciting new products, looking after our customers and closely managing our risks. Why not come and join the journey and help us shape the future of banking.

What you'll be doing

• Advising business on compliance requirements and related controls relating to customer outcomes, including but not limited to Consumer Duty, Vulnerable Customers, Treating Customers Fairly and Conduct Risk.
• Developing and implementing our regulatory compliance management framework, particularly in relation to delivering compliant customer outcomes, managing the training program, reviewing marketing communications and analysing complaints. This includes developing policies and procedures and carrying out outcomes testing
• Reading large pieces of regulation and break down what is needed to be done and how it applies to the business model
• Working closely with global Regulatory Compliance Managers to ensure that local risk management frameworks and processes are aligned with global ones and deliver the intended outcome
• Identifying regulatory issues proactively and recommending remedies to promote compliance
• Liaising with key internal (e.g. Legal, Risk, BSA/AML officer etc) and external (e.g. Regulators, advisors, vendors, partners etc) stakeholders as required
• Creating, assessing, and implementing policies from scratch

What you'll need

• 4 years of Financial Services experience
• Experience working in Compliance/Risk at a regulated Financial Services firm, Fintech, a regulator or similar body
• Knowledge and implementation of Consumer Duty and Conduct Risk
• Strong understanding of the interplay between compliance risk and business risk
• Knowledge of how banks are supervised and how an internal control team works
• Self-motivation, self-organization and focus on high quality delivery
• Strong written communication skills and an ability to deliver a message succinctly
• The ability to work independently and with changing priorities
• The ability to build strong, mutually respectful relationships with diverse teams and across stakeholders of varying seniority
• The ability to use tech software in managing work-streams

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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