Senior Digital Customer Success Manager - Financial Services

Senior Digital Customer Success Manager sought by leading Bank based in the City of London

Experience:

* Experience of designing and delivering a digital support strategy that optimises the customer experience - it doesn't need to be in a banking environment.

* Experience of understanding and using qualitative and quantitive data to inform decisions around the customer experience and priorities.

* A customer-obsessed and outcome-focused approach.

* Brilliant at communicating and building strong relationships with key internal and external partners.

Expected to:

* Shape the compay's future by helping our customers to love our digital services.

* Line manage a team who will help you get the job done.

* Be recognised by your stakeholders as a customer expert - people come to you for insight.

Please apply within for further details or call on 020 7333 1519

James Shaw

Harvey Nash - Finance & Banking