Service Desk Analyst - Private Equity - London

  • Competitive
  • London, England, Großbritannien
  • Festanstellung, Vollzeit
  • Morgan McKinley
  • 24 Apr 19

Service Desk Analyst - Private Equity - London

A leading private equity firm with a global presence is looking to hire a service desk analyst due to team growth. Working within this team you will be responsible for supporting a global user base of

Service Desk Analyst - Private Equity - London



A leading private equity firm with a global presence is looking to hire a service desk analyst due to team growth. Working within this team you will be responsible for supporting a global user base of circa 300 including executives and VIP support.



Responsibilities:


  • Proficient in Microsoft Operating Systems and Office Applications.
  • An ability to learn new applications quickly and effectively.
  • Basic understanding of network infrastructure.
  • Knowledge and understanding of Cisco Call Manager and Cisco devices.
  • Knowledge of Computer hardware and peripherals
  • Good knowledge Active Directory and Exchange.
  • Apple Mac support experience would be beneficial.
  • Experience supporting various mobile devices.
  • Knowledge of ITIL practices would be of benefit.
  • Knowledge of SCCM
  • Experience with Office365 products and admin center



Required Skills:
  • Must have excellent customer service, social and interpersonal skills which are needed to facilitate
  • dealing with people at all levels in the company.
  • A strong communicator at all levels, you are approachable and accommodating
  • Confidence in your skills and technical knowledge.
  • Aptitude to work both independently and exercise judgment as well as be part of a team in a
  • dynamic, fast-paced environment.
  • Capacity to adhere to technical documentation and procedures as well as research alternative
  • Proficiency in adapting to new environments and technologies.
  • Ability to follow direction and meet deadlines demonstrating the ability to flexibly manage your time
  • Experience in training people at all levels on new technologies.

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.