Sr. Specialist, Production Services Infrastructure Support
The successful candidate will be responsible for designing, implementing and supporting Cisco Network, Palo Alto Firewalls, F5 Load balancers and other network security products. S/he will:
Deploy, Maintain, modify, and troubleshoot Network related Products [LB, DNS, Firewall, Routers, Switches, Carrier Transport, etc..
Diagnose, detect, and repair the above products and its correlation to application faults.
Complete standard service request and resolve business-user related incident
Monitor systems and providing tier 2 support for the infrastructure
The successful candidate will have extensive experience implementing and supporting large / complex network solutions including but not limited to all the products listed above
S/he should be well versed in all areas of network technology and have a proven track record designing, implementing, integrating and supporting a broad range of network products.
Troubleshoots highly complex telecommunications hardware and software problems
Consults with business users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases. Communicates with telecommunications vendors/network suppliers to obtain pricing and technical specifications for available hardware, software, or services
Evaluates services/products as possible solutions for future requirements or as a replacement/upgrade to existing network. Develops and leads implementation of telecommunications disaster recovery plans to ensure business continuity. Contributes to the achievement of area objectives
Qualifications - External
Required Experience & Qualifications:
Platforms: Cisco routers / switches, Palo Alto Firewalls or similar suppliers, Load Balancers, Remote Access Products, Carrier Technology, DNS/DHCP, Wireless, Proxy, NAC and Segmentation Products
Software: Cisco IOS, Nexus OS, Software support for all products above
Networking: Strong Cisco routing and switching / data networking skills
Job holder must be an experienced problem solver who is skilled in people development, delegation and building collaborative relationships. S/he must be an effective oral and written communicator, experienced in making presentations and able to easily influence people
Willingness to learn new technologies BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.