Support Analyst

  • Up to GBP50000.00 per annum
  • London, England, Großbritannien London England GB
  • Festanstellung, Vollzeit
  • Orbis Consultants
  • 23 Apr 18 2018-04-23

Support Analyst - 1st and 2nd line response/Window/Financiacial/Trading/Clearing Support Analyst - 1st and 2nd line response/Window/Financiacial/Trading/Clearing specialising in providing quality IT service and support to work for a leading financial institution. Are you an aspiring support analyst looking to work for a well-regarded, flat structured, financial institution? Working within a small team the role offers broad exposure to market participants providing significant responsibility to service and solve clients issues.

Company and role overview:

The role is working at a leading derivatives institution based in Central London, in the capacity of a Support Analyst. The role will see you facing off to a variety of clients, providing resolution of queries, taking ownership of projects and to ensure the operational efficiency of the firm IT systems. Working in a small but experienced team this is an excellent opportunity to contribute to their coverage whilst also gaining wider client support experience.

Role and Responsibilities

  • Provide 1st and 2nd line diagnosis of incidents and resolve any issues.
  • Elevate necessary problems to 3rd line support.
  • Own projects form start to finish.
  • Perform preventative maintenance checks.
  • Ensure IT systems maintain operational performance.

Required technical skills for the role

  • Windows 7 Desktop support and configuration experience
  • Competent network troubleshooting
  • Previous experience of Active Directory domain administration
  • Familiar with Windows Server
  • Experience of supporting Microsoft Office product
  • Financial/Trading/Clearing environment experience is desirable
  • Preferably used any of the following technologies - TTnet, Stellar, ServiceNow and Javascript .

If you are interested in being the go to person for dealing with clients issues for a leading derivatives institution, gaining a broad exposure to a varied client base and being fundamental to the client experience and thus their retention, then apply to this advert and get introduced to the role by having a discussion with one of our consultants.