• Competitive
  • London, England, Großbritannien
  • Festanstellung, Vollzeit
  • M&G Prudential
  • 2019-04-24

Technology & Operations Control Monitoring Analyst

  • Vollzeit
  • London, England, Großbritannien
  • 24 Apr 19

Technology & Operations Control Monitoring Analyst

Working with M&G Prudential as a Technology & Operations Controls Monitoring Analyst means becoming part of a brand with a global reputation and an exciting vision: to become the most loved and most successful saving & investments business.

The forthcoming planned de-merger of M&G Prudential from the Prudential Group PLC provides a terrific opportunity to create a truly international and integrated savings and investments firm. A firm built on a rich and long history and with a commitment to an innovative future centred on the needs of customers and clients. There is a genuine opportunity to drive competitive advantage with value creation through the formation of this new organisation.

If you're inspired to join us, and have the necessary qualities, then this could be the opportunity you've been looking for.


M&G Operations is a Division of M&G Limited and provides services to other M&G Group operating companies and various Prudential Group companies.

The Controls & Assurance function within M&G Operations includes the Technology Controls Monitoring Team whose remit is to monitor, enhance and maintain an effective technology control environment through regular and frequent monitoring of agreed critical controls


• To support the line management's adherence to M&G's risk and control environment through continual monitoring and periodic review of critical controls
• To analyse specific governance themes within the wider M&G risk framework taking into account stakeholder perspectives (e.g. IRM, Risk and Audit)
• To support the Head of Technology Controls Monitoring with controls and audit monitoring activity in an efficient and consistent manner
• To analyse requests from and collate responses to audits and other reviews
• To propose continuous improvement ideas, including early detection and mitigation of risks


• Administration of local governance and planning forums, including scheduling, preparing inputs and recording outputs
• Supporting the Head of Technology Controls Monitoring and M&G IT control owners in a timely and accurate manner
• Contributing to and executing the communication and training strategy for M&G Operations staff on the control framework, key responsibilities and department-wide best practices
• Reviewing policies and authoring best practices, where requested


• Conducting assessments and continuous testing of critical control effectiveness, with escalation to management as necessary
• Reporting to senior management all findings and recommended actions on a regular basis (monthly)
• Identify deviations from process and take corrective action accordingly
• To provide an independent viewpoint on processes and controls but with a clear understanding of perspective and impact
• To act as primary liaison resources for coordination and collation of evidence to support internal and external audits
• Analysis and interpretation of data to identify abnormal trends, which may highlight deviation from our controls framework
• Production of bespoke MI to drive improvements in behavior and control awareness
• Promoting controls culture & awareness by running training sessions and the distribution of the audit roadmap
• Provision of incident management services, training and reporting to clients


• Governance and planning forums being run efficiently
• Timely and accurate completion of audit activities
• Issues and actions being identified and closed in a timely manner
• Any breaches of controls or best practices identified early and internally
• Demonstrate improvements in controls regime over time
• Feedback from control owners


• Adherence to M&G Operations policies, principles and controls


In addition to administering governance and planning forums, the Controls Monitoring Analyst is expected to collaborate and attend meetings relating to:

• Ad-hoc incident and hot reviews
• Ad-hoc Group-wide reviews
• Regular reporting cycles
• Self-certification activities every 6 months
• Annual Interim audit
• Annual External audit
• Projects impacting controls

Skills & Experience

Essential Experience

• Degree-level academic qualification
• Knowledge of end-to-end Project Change & Delivery lifecycle
• Demonstrable positive and proactive approach to completing work
• Administering governance and planning forums
• Applying a neutral and un-biased perspective to issues
• Proven ability to learn new processes and technical terms quickly

Specific Skills

• Strong communication skills (written and verbal)
• Detailed, logical and diligent approach when documenting issues
• Able to present information clearly, succinctly and accurately
• Robustness when faced with challenges to findings
• Able to exercise judgement on priorities between activities based on their impact to controls and best practices

Desirable Skills

• Proven experience of implementing and operating IT controls
• At least 1 industry-wide IT and/or Risk qualification
• Track record of using change management tools
• Use of standard Agile techniques (e.g. Scrum) and tools (e.g. JIRA)

People who work at M&G Prudential agree that ours is a great place to work with a brilliant team spirit. It's also an innovative, high-performing, commercial environment that's totally focused on customers. As an M&G Prudential colleague you'll get all the support you'd expect, including full training and professional development. You'll receive a competitive salary and reward package. And in a fast-changing world, you'll join an organisation that's leading the way in helping customers achieve their long-term financial goals.

M&G Prudential is committed to a diverse and inclusive workplace. Our role as an employer is very simple - to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences.

We welcome applications from individuals who have taken an extended career break, and we are willing to consider flexible working arrangements for all of our roles.