Third Party Management Transformation Design Manager Third Party Management Transformation Design  …

HSBC
in London, Vereinigtes Königreich
Befristete Anstellung, Vollzeit
Letzte Bewerbung, 22 Sep 20
Negotiable
HSBC
in London, Vereinigtes Königreich
Befristete Anstellung, Vollzeit
Letzte Bewerbung, 22 Sep 20
Negotiable
The Third Party Management (TPM) Transformation Design Manager will shape, deliver and embed change to operating model, process, systems and governance for third party management.
  • Leading the Design of the Delivery Hub Workstream (people, roles, process, systems, reporting, SLAs, governance etc.)
  • Business requirements definition and translation into detailed functional requirements
  • Contributing to requirements definition and design of the overall Programme deliverables (participation in other workstreams). This includes design of a comprehensive Risk & Control Framework, Process Simplification, Systems Design, Organisation Design, Reporting and other enablers
  • Ensuring that the overall Programme design elements are assessed for impact on the Delivery Hub and incorporated into Hub operating model
  • Translating the designs and other workstream outputs into detailed process documentation (SOPs and supporting documentation) for use by the Offshore Delivery Hubs (global offshore service centres)
  • Supporting development of the Hub deployment strategy and roll out approach
  • Development of training materials
  • Supporting the implementation of the Delivery Hub roll-out

Knowledge & Experience

  • Sound knowledge of Third Party Risk Management - TPRM policy, procedures, third party risk and controls, best practices
  • Sound understanding of Procurement and how it inter-relates with TPRM throughout the contract lifecycle
  • Knowledge of RSA Archer or other TPRM/Procurement systems (preferably involved in the design and implementation of TPRM or Procurement systems)
  • Expert in process design and implementation, preferably on a global scale and ideally, within a global shared service centre context
  • Experience of operating model design
  • Experience of global transformation programmes
  • Ideally the role holder will have experience of TPRM or process design within Financial Services sector
  • Work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options
  • Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved
  • Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve
  • Uses systemic thinking and creativity in devising solution options
  • Evaluates relative costs, benefits and obstacles of potential solutions before implementing
  • Articulates or translates complex information in clear, meaningful and structured way to suit audience
  • Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively
  • Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early
  • Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner
  • Identifies areas of impact on the target operating model and designs activities to mitigate impact
  • Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope
  • The role holder should be a self-starter, able to navigate a complex organisation whilst delivering to time and quality standards

Capabilities

  • Extensive transformation design experience
  • Project Management
  • Risk and Issues Management
  • Change and Implementation Management
  • Excellent stakeholder management experience, especially impactful communication, influencing stakeholders and benefits realisation
  • Microsoft Office skills
  • Collaboration
  • Problem solving and Critical Thinking

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