Workday HR support specialist Workday HR support specialist …

Quilter
in Southampton, England, Vereinigtes Königreich
Befristete Anstellung, Vollzeit
Letzte Bewerbung, 25 Sep 20
Competitive
Quilter
in Southampton, England, Vereinigtes Königreich
Befristete Anstellung, Vollzeit
Letzte Bewerbung, 25 Sep 20
Competitive
The Workday HR support specialist provides subject matter expertise to ensure that solution operates effectively. The role is responsible for supporting system functionality and/or trouble shooting, system analysis, supporting system design, assisting with user-testing and documenting business processes / procedures in partnership with business functions.

About us

The Quilter Group is a leading provider of advice, investments and wealth management, with a portfolio of £118.7 billion of investments on behalf of over 900,000 customers worldwide (as at October 2019). Our focus is on creating prosperity for the generations of today and tomorrow by providing financial solutions for investors around the globe, and we operate primarily in two main segments - Advice & Wealth Management and Wealth Platforms. You won't just find diverse, talented and friendly teams here. You'll also discover an inclusive culture and every opportunity for personal and professional development.

About the role

  • Serve as a strong consultative partner to HR Business Partners and HR COEs in service delivery
  • Design and maintain system configuration, including Supervisory Organization, Custom Organizations, Location, Paygroup etc.
  • Maintain master data values in Workday (ex: Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, Locations)
  • Test, validate and implement Business Process changes in Workday
  • Act as primary point of contact to monitor and triage HR IT issues - initial triage, propose options, implement fix
  • Lead effort in tracking issues and resolutions; identify situations requiring urgent attention
  • Make changes to business process access per Service Now tickets
  • Researches inquiries using available information resources and identifies solutions to potential issues or redirects issue to the appropriate resource.
  • Utilises best practices and frameworks such as ITIL while working on Incident and Problem management.
  • Supports execution of integrations to other applications including manual integrations which will be federated out across HR
  • Provides support during office and out of hours for assigned projects and tasks as required.
  • Develops and maintains documentation of system configuration and operational procedures.
  • Creates, maintains and communicates procedural guides and knowledge base articles for team and customer use.
  • Assists project / change teams with ad-hoc work as required.
  • Partners with HR to understand new technology scope and its alignment with any new functionality and security.
  • Develops and maintains awareness of divisional and data security and complies with policies and procedures.

About you

Knowledge, Skills & Experience:

  • Direct experience of working in a similar role, supporting Workday HR within the Wealth / Asset Management or Vendor space.
  • Excellent knowledge of business processes, systems and data flows.
  • Demonstrable technical aptitude for troubleshooting and problem solving.
  • Knowledge of managed systems and working with third party support.
  • Supporting business users to explore small change requests and resolve BAU issues.

Qualifications required:

  • Experience with Workday (essential).
  • Workday Pro certification (desired)

Key Behavioural Skills:

  • Effectively manages change and initiates new and improved ways of working which positively impact our customers.
  • Communicates with clarity and impact; demonstrates excellent listening, verbal and written communication skills.
  • Objectively and systematically analyses problems and risks in order to develop appropriate solutions.
  • Agile - makes decisions within remit and executes in fast, simple and focused way.
  • Collaborates effectively with stakeholders and colleagues to positively impact results and deliver effective customer outcomes.
  • Strong interpersonal skills with the ability to build and maintain strong relationships with key stakeholders, colleagues and suppliers.
  • Ability to successfully influence, persuade and challenge stakeholders.
  • Strong leadership capability, engaging, motivating, coaching and developing individuals to meet their career goals and those of the organisation.
  • Builds organisation capability, leading, championing and investing in own and the team's technical skills development, looking outwardly to keep up to date with technology advances and utilising knowledge to deliver new and innovative solutions to our customers.
  • Maintains focus and drive for results operating calmly in high pressure situations.
  • Demonstrates credibility, professionalism and strong personal integrity and acts as a role model for the Quilter values - Pioneering, Dependable, Stronger Together.

 

Benefits
No matter what job you do you should feel valued and appreciated. That's why we offer a competitive total reward package, which enables our employees to share in the success they help to create.

Core Benefits (Perm)
Holiday: 26 days
Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it
Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions
Private Medical Insurance: Single cover as standard, cover can be increased at your own cost
Life Assurance: 4x your salary, cover can be increased at your own cost
Income Protection: 75% of salary payable after 26 weeks of absence

Core Benefits (Fixed Term Contract)
Holiday: 26 days
Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it
Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions
Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits

In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.

Our promise

At Quilter, we're committed to creating an inclusive culture that embraces diversity. We promote equal opportunities and make sure no applicant receives less favourable treatment on the grounds of gender, marital status, nationality, ethnicity, age, sexual orientation, responsibilities for dependants, physical or mental disability. We select candidates for interview based purely on their skills, qualifications, experience and potential.

 

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