Consumer Loan Servicing Specialist Consumer Loan Servicing Specialist …

Cathay Bank
in South San Gabriel, CA, USA
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Cathay Bank
in South San Gabriel, CA, USA
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Consumer Loan Servicing Specialist
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Consumer Loan Servicing Specialist II Rosemead, CA, USA Req #859 Friday, August 28, 2020

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? Would you like to work for a company that is ranked Top 20 on Forbes Best Banks in America 2020 list? If yes, come join our team! At Cathay Bank we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for nearly 60 years and persevered through many economic cycles due to our team members drive and optimism. Together we can make a difference in the financial future of our communities.

We offer a competitive benefits package and comprehensive training programs so you can focus on your long-term professional career and your next steps at Cathay Bank. Apply today!

What our team members are saying:

Learn more about us at


Under supervision of the Department Supervisor or Manager, and following established policies and procedures, perform duties related to servicing the Banks consumer loan portfolio according to separation of duties established by the Department Manager including but not limited to the essential functions described below.


The incumbent has no direct reports.

  1. Complete necessary functions pertaining to servicing loans sold to Freddie Mac, including but not limited to, daily and monthly remittance of payments, status update in Freddie system, and reconciliation of bank accounts
  2. Board new loans to the Core System
  3. Perform callback on new loans booked and assigned transactions
  4. Review error and system maintenance reports and correct errors
  5. Respond to general inquiries from both internal and external customers via mail or through call center
  6. Review and clear non-posted Lockbox payments
  7. Review and clear system posting rejects and unapplied funds
  8. Provide research and correction to accounts
  9. Process payoff funds and return items (such as return check, return mail, etc.)
  10. Post monthly loan payments
  11. Clear loan WIP account of loan payments
  12. Process payoff funds
  13. Process requests for auto debit and ACH
  14. Update collateral information in the Core System
  15. Respond to demand request for payoff quote
  16. Respond to verification of loan requests
  17. Prepare mortgage release documents on paid-in-full loans


  • Education: High school diploma or equivalent with some college business classes preferred

  • Experience: Minimum 2 years in Loan Servicing and thorough understanding of consumer loan servicing products; knowledge of state and federal banking regulations and procedures with regulatory requirements including but not limited to CFPB, FCRA, HMDA, RESPA, Reg Z, SCRA, TILA, and UDAAP.

  • Skills/Ability: PC literate, proficiency with MS Office; use of IBS loan system a plus. Ability to work in a fast pace environment while maintaining a high level of accuracy. Able to communicate effectively verbally and in writing. Self-motivated. Strong problem-solving and organizational skills; Bilingual (English, Mandarin or Cantonese) is a plus.

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our .

Cathay Bank is an equal opportunity employer. It is the Banks policy to provide equal employment opportunities to all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cathay Bank endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Lori Burquez, VP, Sr. Employee Relations Manager, at (626) 279-3666 or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Click here to view the EEO is the Law poster in English.
Click here to view the EEO is the Law supplement in English.

Clic aquí para ver la EEO es la Ley póster en español.

Clic aquí para ver la EEO es la Ley suplemento en español.



  • Rosemead, CA, USA
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