• Competitive
  • Wilmington, DE, USA
  • Festanstellung, Vollzeit
  • Citi-US
  • 2018-10-24

VP - Innovation & Delivery Manager

VP - Innovation & Delivery Manager

  • Primary Location: United States,Delaware,Wilmington
  • Other Location: United States,New York,Long Island City
  • Education: Bachelor's Degree
  • Job Function: Product Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18066230


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's  Mission and Value Proposition  explains what we do and  Citi Leadership Standards  explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

The Innovation & Delivery Manager will join the Cards New Product Development & Innovation team as a key project delivery leader.

Key Responsibilities Include:
  • Identifying, gathering, and organizing consumer insights, internal innovation ideas, marketplace analyses and competitive trends to drive to new concepts
  • Leading and/or supporting end-to-end cross-functional projects to develop and launch new solutions/capabilities/products in the payments space
  • Evaluating and defining new value propositions as well as enhancements to existing value propositions for commercial viability
  • Building rigorous business cases including alternate go-to-market scenarios
  • Exploring and working with third parties to identify partnership, investment, or acquisition opportunities to drive innovation
  • Working cross-functionally across the business to develop innovation ideas and/or lead end-to-end innovation projects in partnership with business owners
Keys To Success in this Role Include:
  • Must take a customer-oriented, creative approach to drive to new ideas
  • Develop in-depth views of the external marketplace including competition, consumer trends, and third-party opportunities
  • Provide change management and strategic thought leadership to drive process and cultural evolution necessary for breakthrough innovation
  • Ability to liaise with technology teams to translate business needs into technical requirements
  • Collaborate effectively across the organization to understand needs, ensure executable strategies, and successfully drive results


  • 7+ years relevant experience with a minimum of 4 years in Credit Cards/Payments Industry, preferably with direct experience in end-to-end product development
  • Ability to drive results cross-functionally in a matrix environment
  • Strategic thought leadership including developing strategies from scratch/in a "white-space" environment
  • Strong written and verbal communication skills
  • Direct experience with financial analyses including financial reporting, data analyses, and business case development
  • Demonstrated success in driving innovation and change with a focus on the customer
  • Ability to create a strong network of relationships among peers, internal partners, external constituencies, decision makers, and stakeholders
  • Ability to structure and break down complex problems to drive to results
  • Strong creativity, self-motivated, with a passion to transform the business
  • Knowledge of Multi Relationship Customer and cross sell of bundled bank strategies and development an advantage
  • Bachelor's Degree Preferred