Claims Customer Service Associate Claims Customer Service Associate …

Capgemini
in Pensacola, FL, USA
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Capgemini
in Pensacola, FL, USA
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Claims Customer Service Associate
Claims/Customer Care Associate - LTC

About Capgemini:

Capgemini is a global leader in consulting, digital transformation, technology and engineering  services. The Group is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of 17billion.

Visit us at . People matter, results count.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.


This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant - 

ESSENTIAL DUTIES AND RESPONSIBILITIES:   Responsible for accurate/timely daily review of Long Term Care claims and policy provisions to determine appropriate claim eligibility assessments  Provide Excellent Customer Service to all external and internal stakeholders  Responsible for timely request and follow-up request of any/all required additional information, i.e. medical records/notes, appropriate forms/documents, statements and/or certificates needed for proper claim adjudication  Respond accurately, timely and professionally to all oral and written external and/or internal correspondences received from stakeholders in regard to benefits, eligibility, denials and appeals  Responsible for any on-going LTC claim/case management and recertification of claim benefits  Maintain current knowledge of LTC federal, state, and insurance regulations and requirements  Maintain working knowledge of all company and services pertaining to business segment  Maintain working knowledge and proficiency in company claims, administrative and imaging software systems such as Citron, Case 360, INSPRO and Microsoft applications  Operate within company regulations regarding HIPAA, fraud, confidentiality, and private health information guidelines  Interact professionally with other business units to gather and analyze data needed to properly determine appropriate claim eligibility and documentation of claims files  Skills & Abilities:  Experience with Microsoft Word, Excel and Outlook Willingness to work various schedules and adapt to a changing work environment Strong communication skills verbal and written. Ability to disseminate and learn information in a short period of time.   Efficient and accurate use of technology for data entry, documentation, and analysis  The ability to multi-task and quickly navigate multiple business tools while maintaining quality. Proven ability to meet deadlines. Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement.      Maintain client and company quality and production standards  Maintain knowledge of applicable company policies and procedures   QUALIFICATIONS   To perform this job successfully, the individual must be able to perform each essential duty effectively.  The individual must possess advance product knowledge, comprehensive understanding of insurance terminology and definitions, core knowledge of company and department processes and procedures related to the ability to complete job responsibilities /duties in a proficient and professional manner.   Must have knowledge of medical terminology, ability to read and interpret most medical records/notes, ICD-9/10 and CPT/HCPC/CDT coding; Familiarity with different medical claim forms, i.e. HCFA-1500 and UB04 forms; working knowledge of Insurance Industry and/or Healthcare.  EDUCATION and/or EXPERIENCE  One to Two years certificate/degree from college or technical school; or 2-5 years related experience and/or training; or equivalent combination of education and experience.  LANGUAGE SKILLS  Must have the ability to read and interpret documents such as policies and operating and procedural manuals; Ability to write routine correspondence; Ability to speak effectively to customers, clients or employees of the organization.   COMPETENCIES  Critical Thinking; Customer Service; Work Standards; Decision-Making; Communication; Interpersonal Skills; Integrity/Honesty and Adaptability/Flexibility  MATHEMATICAL SKILLS  Must have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to calculate figures and amounts such as discounts, interest, and percentages. REASONING ABILITY  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form;  Ability to deal with problems involving several concrete variables in standardized situations.  CERTIFICATES, LICENSES, REGISTRATIONS  N/A  PHYSICAL DEMANDS   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit.  The employee frequently is required to use hands to finger, handle, or feel.  The employee is occasionally required to reach with hands and arms and talk or hear.  Specific vision abilities required by this job include close vision, and ability to adjust focus.  WORK ENVIRONMENT   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.
Primary Location: US-FL-Pensacola
Work Locations:
Job: Business Analyst
Organization: Capgemini Global
Schedule: Full-time
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