Customer Operations Analyst, Trading Support

  • Competitive
  • Chicago, IL, USA
  • Festanstellung, Vollzeit
  • Chicago Mercantile Exchange
  • 22 Mär 19

Customer Operations Analyst, Trading Support

Description
CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. We're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

To learn more about what a career at CME Group can offer you, visit us at  www.wherefuturesaremade.com .

This candidate will assist the Enterprise Application and System Entitlements (EASE) & Co-Location Operations team on day-to-day activities in support of CME Group's Globex, Clearing, and Co-Location applications. 

Support includes granting access and entitlements for internal and external users, providing customer education, and assisting with level one support for the applications. Analyst must ensure sensitive information is secured at all times and only appropriate parties are given access to CME systems.

Principal Accountabilities:

  • Respond to customer requests via multi support channels (Email, Phone, Chat, and walk up requests)
  • Provide first level troubleshooting for Globex, Clearing, and Co-Location applications
  • Assist analysts on day-to-day tasks as well as ad-hoc projects
  • Protect customer security by ensuring sensitive information is captured appropriately and only distributed to authorized parties  

Requirements:
  • Bachelor's degree in related discipline
  • 1-3 years of experience in a customer support environment
  • Excellent verbal and written communication skills
  • Proactive, resourceful, and detail-oriented
  • Understanding of Microsoft Office, particularly Excel and PowerPoint

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