• Competitive
  • Elk Grove Village, IL, USA
  • Festanstellung, Vollzeit
  • Citi-US
  • 2019-01-16

Citi Retail Services - SVP, Statement Business Operations and Control

Citi Retail Services - SVP, Statement Business Operations and Control

  • Primary Location: United States,Illinois,Elk Grove Village
  • Other Location: United States,Georgia,Atlanta
  • Education: Bachelor's Degree
  • Job Function: Product Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18069287


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.


Citi Retail Services (CRS) is a leader in the retail credit card industry.  CRS manages 43 million active customer accounts via long-standing partnerships with industry leaders including Sears, Macy*s, The Home Depot and BestBuy.  Via these relationships, CRS generates $45Bn in managed assets. With a pre-eminent global brand and distribution, CRS delivers industry-leading products, advanced services and payment systems that address clients' evolving needs.

The CRS Business Operations Department is searching for an individual with expertise in the areas of marketing, statements, client experience, and operational execution to lead the Statement Channel team. This individual will report directly to the Head of Pricing and Statement Operations. This role is integral to the success of Business Operations by ensuring that statements are produced with accurate customer information for statement production within the required service level requirements, along with supporting dynamic marketing content, communications, and functionality to support the uniqueness of each one of our partners. This candidate will work closely with technology, stakeholders and vendors to actively manage content, minimize risk, drive efficiency and support opportunities to improve and automate statement processes. This candidate will manage a team of 10-12 full-time employees. 

Key Responsibilities & Collaborative Points

  • Responsible for managing a team of statement managers accountable for delivering marketing campaigns through the statement channel and ensuring accurate statement information, statement images, partner branding, and messaging is produced for the consumer
  • Responsible for delivering prioritized statement projects as agreed; working with Business Delivery and Marketing Project Managers, as well as internal stakeholders and partners; ensuing testing and quality assurances is documented and executed for flawless execution
  • Responsible for identifying areas of improvement within the statement channel to deliver upon cost save opportunities and/or production efficiencies
  • Accountable for the end-to-end statement governance and validation to ensure statements are produced accurately and controls outlined within the Manager Control Assessment (MCA) processes are cared for as designed
  • Support internal and external audits and walk-throughs as required
  • Ensure adherence to the regulatory requirements for the statement channel (e.g. Fair Lending)
  • Understand critical data processes and technology components within the statement processes; identifying critical gaps and/or opportunities and devising a plan to address and implement
  • Support new partner onboarding
  • Develop strong, trust-based relationships with critical internal business partners
  • Develop and import/export key talent to support the statement team

Key Collaboration Points:

In order to successful within this role, this position will partner with the following teams:

  • Technology
  • Business Delivery (BPO)
  • Collections
  • Operations
  • Customer Service
  • Marketing
  • Compliance
  • Partner Management
  • Chief Marketing Officers
  • Finance
  • Legal
  • FDR


Business and Technical Requirements

  • 7+ years of experience working within Credit Card industry and/or IT function in a large, matrixed, multinational organization; Private Label Credit experience preferred
  • Bachelor's Degree in Business, Marketing or Technology or equivalent work experience
  • Understanding of credit card data and credit card systems; knowledge of HP Extreme/Dialogue and FDR a plus
  • Ability to manage project milestones and risks; experience in system analysis and writing business and functional specifications
  • Strong knowledge of consumer financial services regulatory environment
  • Strong business acumen
  • Specific knowledge of private label/co-brand credit cards, working knowledge of other consumer financial services products a plus
  • Demonstrated track record of collaboration across multiple, disparate internal business groups
  • Strong problem solving skills; ability to understand trade-offs and impacts, as well as business process reengineering
  • Ability to manage multiple projects and priorities across teams and work effectively under pressure in a rapidly changing environment
  • History of attracting, developing, and retaining top talent at all levels
  • Excellent verbal and written communication skills; ability to present ideas to audiences at all levels internally and externally
  • Strong attention to detail and process mindset

Leadership Competencies

  • Demonstrated ability to operate and influence across the organization including at the C-Suite Level
  • Ability to build strong networks and relationships internally and externally
  • Strong communication skills and ability to communicate at all levels of the organization
  • Strategic thinker with ability to influence others across the organization
  • Highly capable in change management and proven experience in driving change
  • Comfortable operating in a highly matrixed, complex arena
  • Self-aware with ability to adapt to various situations
  • Strong sense of accountability and decisiveness in a strong work ethic culture
  • Strong team player; ability to lead, partner and negotiate with cross functional teams and across organizational boundaries to successfully deliver client needs
  • Intellectually curious, proactively seeking and developing new opportunities
  • Ability to prioritize and manage projects