• Competitive
  • Elk Grove Village, IL, USA
  • Festanstellung, Vollzeit
  • Citi-US
  • 2019-01-17

Citi Retail Services - Strategic Initiatives - Business Solutions, VP Business Solutions Manager, SPG (Specialty Partners)

Citi Retail Services - Strategic Initiatives - Business Solutions, VP Business Solutions Manager, SPG (Specialty Partners)

  • Primary Location: United States,Illinois,Elk Grove Village
  • Other Location: United States,Georgia,Atlanta; United States,Texas,Irving
  • Education: Bachelor's Degree
  • Job Function: Project and Program Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 25 % of the Time
  • Job ID: 18067586


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Position Summary

The Business Solutions team is part of the Citi Retail Services dynamic Strategic Initiatives group.  Business Solutions supports our franchise and specialty retail partnerships acting as a liaison and internal / external project gateway for our partners, client development, marketing and assigned Citi Center of Excellence (COE) resources 

Role Summary/Purpose

This role supports a dynamic and diverse group of Retail Services partners, and reports to the Senior Business Solutions Manager, SPG.  The BSM supports the Senior BSM in establishing and maintaining the strategic investment priorities and roadmaps supporting the SPG partnerships, and is responsible for leading a matrixed, cross functional team to transform partner / program objectives into well-delineated and executable business solutions and services. In addition, the BSM acts as a central touch point into the COO organization for the partner teams and associated COE resources in support of assigned projects and functions.

The BSM engages and collaborates directly with partner management and lead Citi Retail Services resources to influence and execute the joint Citi/SPG investment roadmaps.  The BSM will be responsible for leading the initiation and ideation of assigned projects, including concept development, capacity / prioritization and solution design.  In addition, the BSM will partner closely with Project Management and actively engage in assigned partner projects and serve as the primary liaison to the partner.  This individual will lead the coordination of partner-facing planning and collaboration in support of project objectives, manage partner dependencies, facilitate comprehensive partner project communications and resolve/escalate partner-related project issues.  The BSM will engage the Senior BSM, SPG for relevant issues and strategic discussions.  The BSM will collaborate closely with the Senior BSM, SPG to provide timely updates and meaningful content for monthly business reviews and ensure they are aware of the critical updates relevant to discussions with senior management for all concepts and projects underway.

Key Responsibilities

  • Transform strategic objectives and concepts into executable solutions; design and deliver "shovel ready" projects to Business Delivery partners.  Consult on BR's and/or User Stories to ensure delivery of new products/enhancements/functionality into the market.
  • Work with broader BSM team to ensure solutions include a focus on commonality & applicability across multiple partners. Align solutions and maximize reusability across all possible partners.
  • Collaborate with Partner Management team in the creation & management of the strategic solutions roadmap (both cross-partner & partner-specific).
  • Contribute to partner program objectives and solutioning efforts through extensive knowledge of industry, competition, partners, and customers.
  • Leverage deep understanding of technology infrastructure, especially within the SPG partners, to guide solutioning efforts
  • Serve as a subject matter expert for the assigned customer journey/channel.
  • Support (as SME) efforts initiated elsewhere in CRS that touch or leverage the assigned customer journey/channel, especially COO Transformation (Olympus, Commonwealth, Reengineering, Emerging Payments, Fusion, etc.). Provide partner-focused input as appropriate.
  • Work with business owners to influence project prioritization & scheduling
  • Coordinate and communicate with groups across the business (Ops, COO, Marketing, Risk, etc.) in developing strategies & projects within assigned journey. Collaborate in creation & management of the strategic solutions roadmap for that journey.
  • Maintains visibility and effective / productive working relationships with assigned portfolio support teams including key marketing, risk, finance, decision management, operations and legal resources.  


  • Superior time management and prioritization skills
  • Ability to create, manage and communicate strategic concepts and project status to executive management and external partners
  • Demonstrated sound judgment in issue management and escalation
  • In-depth knowledge of the key components of retail partner card or equivalent programs
  • Strong process improvement and applied knowledge of project management / lifecycle disciplines
  • Previous track record demonstrating leadership of multiple successful strategic projects
  • Strong leadership, interpersonal, influence, negotiation, organization & communication skills
  • Ability to coordinate and manage across multiple business segments
  • Self-starter - comfortable in high velocity, time sensitive and highly visible executive management business situations.
  • Experience in credit card industry preferable


  • Experience 3 + years of relationship management or client-facing support; 5+ years of business analysis, marketing or project management
  • Bachelors degree or equivalent experience; Masters degree a plus