Für Recruiter

Genesys Contact Center Solutions Architect

Capgemini Financial Services USA, Inc. Charlotte, USA
Gepostet vor 2 Tagen Hybrid Permanent 150000
A
Gepostet von
Andy Kuhn
Recruiter
• The Contact Center Solution Architect Genesys is a highly motivated skilled resource who embraces an entrepreneur approach with a strong work ethic • This position primarily focuses on solving business challenges for Cap Gemini s customers with Business Outcome based solutions that includes Genesys products and services but also 3rd party contact center applications for integration You will be required to assess customer needs and strategize offerings and solutions that justify business outcomes.

Genesys Solutions Contact Center Solution Architect:

  • The Contact Center Solution Architect Genesys is a highly motivated skilled resource who embraces an entrepreneur approach with a strong work ethic
  • This position primarily focuses on solving business challenges for Cap Gemini s customers with Business Outcome based solutions that includes Genesys products and services but also 3rd party contact center applications for integration You will be required to assess customer needs and strategize offerings and solutions that justify business outcomes.
  • The Solutions Architect is well versed in Genesys cloud offerings in their area of expertise and works closely with the broader teams to ensure full accuracy of the solution design during the lifecycle of sale Additionally this position is able to explain position and justify the solution design.
  • Responsibilities Serves as the subject matter expert in key areas with a broader background in Genesys 5 years of hands-on experience with implementing Genesys Cloud Experience in implementing capabilities including but not limited to Omni channel Queuing routing and experience Softphone Voice Authentication Desktop Process Automation and Analytics Speech Analytics Call Recording
  • Experience helping customer build business cases Proficient in conducting Cloud contact center solutions roadmap sessions with business leadership vendor architecture and sales support Experience providing digital experience business automation solutions using AI ML as well as contact center technologies Good understanding of public cloud AWS Google Microsoft computing architectures and services Provides solution consulting technical design and sales support for account opportunities Provides ownership of Technical Solution Deliverables
  • These could include o Participating in Discovery and Documentation of Business Requirements Infrastructure Requirements
  • Participating in Solution Delivery Assurance and Professional Services Handoff meetings
  • Requirements Bachelor s degree with 5 or more years of Genesys Cloud and Development Experience Strong experience in Genesys Omnichannel Solutions Be able to understand and analyze business needs to develop design and deploy solutions
  • Experience of leading major strategic business and Contact Center Transformation Programs Excellent communication skills and ability to provide demos or workshops Ability to foster and maintain strong client relationship
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