Position Overview: Post-Trade Client Relationship and Services is responsible for pre-sales and client on-boarding, service delivery, customer success management as well as workflow/ product and productivity improvements. This can only be delivered by a highly skilled individual as well as close collaboration with Business Line Management, Product Management, Development and CD&S teams.
The Post-Trade Client Relationship & Services Associate provides primary-level problem resolution & customer service to all current & potential clients. They lead on-boarding of new clients, work to engage customers on new initiatives, & build & maintain those relationships & provide daily support. The Associate handles operational & customer-related issues, delivering resolutions, function as the primary lead for internal projects, & recommend updates to current operational processes & procedures.
Principal Accountabilities: • Solving problems across all asset classes/initiatives and mastery of internal operational processes, data interpretation and optimization, review and management of exceptions in a timely manner • Teaching and helping colleagues with questions and issues regarding internal operational processes (Internal escalation points for Analysts) • Conduct reviews/checks of analysts' work to ensure progress and quality control • Provide excellent customer service across all asset classes and initiatives • Develop strong relationships with customers, provide clear/professional responses to client queries, assist with & lead customer calls and/or in-person visits. •Accountable for the health/success of all non-dealers, non-asset servicers, non-hedge funds • Document firm enhancement requests and help prioritize them •Suggest ideas to improve the customer experience and improve internal processes • Provide support to CD&S and BLM teams on new initiatives during market adoption • Create development tickets associated with new products and services, reflecting known requirements • Engage with clients to validate functionality requirements and get feedback before the requirements are finalized to avoid any delays in product rollout
Skills & Software Requirements: •Bachelors Degree required in Business Administration or Quantitative Field • Minimum of 1-2 years of relevant work experience • Experienced working with OTC and Exchanged Traded derivatives as well as the market they are traded in • Knowledge of front, middle and back-office operations and systems • Strong communication and teamwork skills • Ability to work in a fast pace environment • Knowledge of where our organization fits in the industry •Ability to work both independently and with a team environment
CME Group: Where Futures Are Made
CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. With 3,500 employees located around the world, we're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.